Express Claims
- Topics:
- Insurance
- Tags:
- Business Operations,
- Claim,
- Corporate Insurance,
- Customer Satisfaction,
- Finance,
- Financial Planning,
- Insurance,
- Marketing,
- Product Marketing
- Source:
- IBM
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Overview: The handling of express claims is receiving significant industry attention as it begins to deliver major contributions to customer satisfaction and reduced claims cost. While insurance pricing may have been the hot topic over the past years, responsive and efficient express claims handling is the focus of executive attention. Studies show that more than 50 percent of customer satisfaction results from claims interaction. Customers look for quick, simple management of their claim from their chosen insurance carrier. It is a major factor in retaining customers and obtaining referral opportunities. This paper describes a comprehensive express claims solution which should manage all aspects of the claims management function in a no-touch, low-touch, or one-touch process.
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Format: PDF | Size: 66KB | Date: Oct 2004 | Pages: 4
