Process Innovations: When the Inmates Run the Asylum
- Tags:
- Babson College,
- Enterprise Software,
- Innovation,
- Knowledge,
- Management,
- Process,
- Process Management,
- Software,
- Strategy
- Source:
- Babson College
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Overview: One of the problems with mainstream process management is that it too rarely addresses processes performed by knowledge workers. These processes represent the sweet spot of our economy, and include things like R&D, marketing, executive management, strategic planning, professional services, and so forth. So what is a process manager to do about knowledge work processes? They're critical to the success of organizations and economies, so they need to get better at them. This article considers why mainstream process management rarely addresses processes performed by knowledge works, but suggests that it should, since these processes are critical to the success of organizations and economies.
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Format: PDF | Size: 95KB | Date: May 2004 | Pages: 3
