Service Quality Management White Paper

Topics:
Electrical and Electronic,
Total Quality Management,
Total Quality Management (TQM)
Tags:
Hewlett-Packard Co.,
HP OpenView Service Quality Manager,
It Operations,
It service Management,
Quality Management,
Service Level Management,
SLA
Source:
Hewlett-Packard (HP)

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Overview: This white paper explains what service quality management and Service Level Agreement (SLA) management are and why they are getting more and more attention in the industry. They give some technical descriptions of the products HP has developed to help customers manage all sorts of SLAs in a flexible but industrial strength and very powerful way. They demonstrate how the main product features, as well as the product architecture, will enable the design and integration of a simple to very complex SLA management solution. HP OpenView Service Quality Manager is a product that enables service providers to properly manage service level commitments made to their users or groups of users. It automates the definition, the real-time calculation, monitoring and reporting of service quality and customer SLAs.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 209KB | Date: Feb 2003 | Pages: 16

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