Six Sigma in Service Process Management

Topics:
Business Process Management,
Six Sigma
Tags:
Business Operations,
It Operations,
Process Improvement,
Process Management,
Quality,
Six Sigma,
Tqm/Six Sigma/ISO 9000
Source:
ajira technologies

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Overview: This paper describes the service industry. Service Processes consume a large portion of a company's operating margin and it is not surprising that of late, Six Sigma efforts have been directed at these processes in an effort to model, measure, modify and improve them. Typical problems in Six Sigma efforts in Service Processes surface in the selection of Qualitative and Quantitative Measures appropriate to the business at hand and the service process being improved.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 35KB | Date: Nov 2004 | Pages: 3

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