The Business Process Maturity Model: A Practical Approach for Identifying Opportunities for Optimization

Topics:
Business Process Management
Tags:
BearingPoint Inc.,
Business Operations,
Business Process,
Channel Management,
Marketing,
Model,
Operational Planning,
Optimization
Source:
BearingPoint

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Overview: When the authors started to design a Business Process Maturity Model, it became clear that the typical five-stage model so prevalent in the marketplace today simply wasn't up to the task. Their goal was to provide balance between a simple representation to which everyone could easily relate and a model that contains sufficient detail and specific actions for those organizations wishing to progress up the value chain. This white paper introduces their model, one that is multi-dimensional and non-linear, giving companies an outline for progressing through each state of process maturity to gain efficiency, lower costs, improve customer satisfaction, grow the top line, and achieve competitive advantage.

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Format: PDF | Size: 192KB | Date: Sep 2004 | Pages: 7

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