The Balanced Scorecard in the Public Sector

Topics:
Strategic Management Tools
Tags:
Balanced Scorecard,
Leadership,
Management,
Marketing,
Marketing Research,
Public Sector,
SAS Institute,
Strategic Management,
Strategy
Source:
SAS Institute

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Overview: The government has made it clear that it intends to put performance measures at the heart of managing its strategy for the provision of services to the country. The Balanced Scorecard is a strategic management concept devised by Robert Kaplan and David Norton, and uses performance measures to articulate and to track strategy implementation. It has been shown to be successful in commercial organisations and has a clear application in the public sector.

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Format: PDF | Size: 128KB | Date: Jun 2002 | Pages: 2

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