AgencyCRM: An Overview

Topics:
E-government
Tags:
Call Centers,
Customer Relationship Management (CRM),
Deployment,
Enterprise Software,
It Operations,
Software
Source:
Kinnamon Group

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Overview: The purpose of this document is to provide information about the design, implementation and deployment of 211 services based upon the AgencyCRM Service Request System from The Kinnamon Group, Inc. This document covers both standard product features and a schedule for development, deployment and maintenance of a conventional Area Wide Call Center. An installation-specific product feature-set is typically defined during the requirements-analysis phase.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 1,034KB | Date: May 2002 | Pages: 11

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