Shared Services Transform Ericsson's Support Processes in Western Europe Via the Business Support Centre Initiative

Topics:
Electrical and Electronic
Tags:
Business Operations,
Capgemini,
Channel Management,
Ericsson Inc.,
Marketing,
Operational Planning,
Western Europe
Source:
Capgemini

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Overview: Ericsson is the largest supplier of mobile systems in the world. The company was facing changing market conditions that prompted management to review the operational model and transform the processes supporting its business. Capgemini won the confidence of Ericsson management to assist with the design, set-up and operation of a Business Support Centre (BSC) for Finance, Administration and Purchase-to-Pay processes in Western Europe. The BSC provided Shared Services to involved businesses, re-engineer and standardise business processes, and support deployment of global, enabling business applications.

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