Support and Enhancement of SAP Applications for a Fortune 500 Company

Topics:
Strategic Management Tools
Tags:
Business Operations,
Software,
Service Level Management,
SAP AG,
Outsourcing & Subcontracting,
Outsourcing,
It service Management,
It Operations,
Hardware Upgrade,
Hardware,
...
Source:
Wipro

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Overview: To manage growing business needs, a Fortune 500 company implemented SAP R/3 at its USA and UK geographies, while the other geographies were running on legacy systems. The client was looking forward to reduce dependency over multiple technologies by migrating most of the applications to SAP. Wipro provided end-to-end services to the client in application support, maintenance and development of SAP Applications using a high offshore model that led to 100% SLA compliance for L2 and L3 level of support.

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