Facilitated Transfer of Best Practices: BHP Billiton, Ford Motor Co., and Tata Iron & Steel Co. Ltd.

Topics:
Change Management,
Change Management Programs,
Global Strategy,
ISO Standards,
Knowledge Management,
...
Tags:
APQC,
Software,
Management,
Knowledge Management,
Knowledge,
Ford Motor Co.,
Enterprise Software,
Data Management,
Business Intelligence,
Best Practice,
...
Source:
APQC

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Overview: The transfer of best practices is one of the more neglected approaches within the knowledge management (KM) arena, yet one of the most rewarding. According to APQC's benchmarking report Measuring the Impact of Knowledge Management (2003), the transfer of best practices is a primary driver of the financial results from KM. The annual financial impact of transfer ranged from $7 million USD to $200 million annually.

How do outstanding organizations design and deploy successful approaches to identify, capture, and transfer successfully demonstrated processes and practices from one group or unit to another in the organization?

This report explores how leading organizations approach the entire facilitated transfer process and the programs that support it, as well as strategic drivers for transfer. This involves transfer models, business cases for transfer, extensive change management and communication techniques, measurement, and the extent of resources required in various models.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Pages: 17

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