Commercial Insurance Company: Next Generation Contact Center

Topics:
Insurance
Tags:
Accenture Ltd.,
Software,
Product Marketing,
Marketing,
Management,
Insurance,
Industry,
Financial Planning,
Finance,
Enterprise Software,
...
Source:
Accenture

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Overview: This commercial insurance company provides insurance, risk management and business continuity planning services for public entities, healthcare organizations and other businesses. The client wanted o become a high-performance company, maintain growth and more effectively respond to fluctuating market demands, the company needed to improve its customer service capabilities. Accenture quickly partnered with the client to design and implement the customer service center solution. After analyzing the business requirements, Accenture recommended the company upgrade the application to include Siebel's industry-specific eFinance module. This module contained all the insurance industry functionality the company would need to achieve its customer relationship management (CRM) goals.

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