Hands On? Hands Off?
- Topics:
- Strategic Management Tools
- Tags:
- A.T. Kearney,
- Advertising & Promotion,
- Business Operations,
- It Operations,
- Marketing,
- Outsourcing,
- Outsourcing & Subcontracting
- Source:
- A.T. Kearney
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Overview: When the A.T. Kearney team arrived in Redmond, Washington, it had a significant challenge: to find out if Microsoft's home and entertainment division (HED) was fully capitalizing on its outsourcing strategy. If HED was like many of its peers, it wasn't achieving maximum savings because its outsourcing providers were being either over managed or under managed. This article outlines a practical methodology for discovering whether a company is too hands-on or hands-off with its partners. They use their experience at HED to describe the details of the approach, focusing on three areas - design, manufacturing and distribution - and offer alternative solutions.
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Format: PDF | Size: 630KB | Date: Apr 2004 | Pages: 13
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