Linking Performance Improvement Initiatives and Employee Behavior

Topics:
Business Process Management,
Total Quality Management
Tags:
Human Resources,
Marsh,
Performance,
Performance Improvement,
Performance Management,
Workforce Management
Source:
Marsh

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Overview: In the late 1980s and 1990s, the corporate quest to match Japanese innovations in quality management and performance improvement brought on the formalization of the performance improvement process. Organizations that have managed to extract value out of quality improvement initiatives have two things in common: a general understanding of human behavior and specific knowledge of the employee behaviors already prevalent in their respective companies.

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Format: PDF | Size: 82KB | Date: Jul 2004 | Pages: 4

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