The Carphone Warehouse Group - A Win-Win Relationship With Patni

Topics:
Strategic Management Tools
Tags:
Management,
Patni Computer Systems Ltd.,
Strategy
Source:
Patni Computer Systems

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Overview: The Carphone Warehouse group of companies comprises the trade names and brands. The company wanted a matching array of sophisticated support services with a flexible model that could enable fast, reliable development without creating unwieldy and expensive projects. Outsourcing development to an offshore operation made sense. Patni established a governance model with the right combination of processes, people and technology. It also implemented ODC-specific methodologies using dashboards and project metrics, and set up a knowledge repository to ensure a risk-free engagement. This yields benefits in terms of quality, access to scarce skill-sets, flexibility, reduced cycle time and a strong management relationship with minimal associated risk.

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