Patni's Web Infrastructure Management and Help Desk Solution Delivers Targeted Business Results

Topics:
Business Process Management,
Strategic Management Tools,
Strategic Planning and Analysis
Tags:
Call Centers,
Help Desk,
It Operations,
Patni Computer Systems Ltd.,
Web Infrastructure
Source:
Patni Computer Systems

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Overview: The client is a leader in providing financial solutions and insurance to customers across the globe. The client was looking for strategies towards cost reduction, ease of manageability and organizational effectiveness for its web infrastructure. The challenge was to provide web infrastructure management as well as 1st to 3rd level Help desk support for these websites. Utilizing the Hybrid Service Delivery model, the Patni team was involved in deployment, maintenance and Help desk support for over 510 intranet and internet websites.

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