Global Shared Support Services for Subsidiaries of a Global Conglomerate

Topics:
Strategic Management Tools
Tags:
Infosys Technologies Ltd.,
It Services,
Support Services
Source:
Infosys Technologies

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Overview: Two subsidiaries of a global conglomerate that bring together technology and engineering to provide innovative solutions for its customers in a wide range of industrial, commercial, and consumer markets. The client needed a support partner for providing 24Hr support across locations for more than 1000 users. The model had to be scalable as new companies were to be rolled out subsequently. Infosys offered Global Shared Support Services (GSSS) model, a framework developed by Infosys where a pool of consultants based out of Infosys offices is used to service multiple companies across locations to leverage expertise and share costs.

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