Citizen Contact Centers: Americans in Touch With Their Governments

Topics:
E-government,
Human Capital Management,
Performance Budgeting and Management
Tags:
Call Centers,
Contact Center,
Customer Relationship Management (CRM),
Enterprise Software,
Government,
It Operations,
Pearson Government Solutions,
Software
Source:
Pearson Government Solutions

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Overview: This document takes a focused look at how government officials have turned to the private sectors in recent years to build citizen contact centers that permit the public to get in touch with their government. It highlights several key lessons learned and offers substantive, practical advice government officials can use to avoid pitfalls and misconceptions as they seek to establish or better manage their contact center operations.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 251KB | Date: Jun 2005 | Pages: 16

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