IT Governance and Managed Services

Topics:
Commercial Banking,
Strategic Management Tools
Tags:
CGI Group Inc.,
Information Technology,
IT Governance,
Managed Services,
Management,
Strategy
Source:
CGI Group

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Overview: While outsourcing IT functions offers compelling benefits, its success rate, viewed from the perspective of broad customer satisfaction, has not been equally overwhelming. This paper helps in learning how good IT governance can ensure a successful outcome both for the client and the outsourcer. It also depicts that the absence of good IT governance leading up to the decision to outsource and perpetuating thereafter is often cited as a key reason for failure of the relationship.

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Format: PDF | Size: 571KB | Date: Mar 2005 | Pages: 7

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