Customer Service as a Competitive Advantage Through FileNet Enterprise Content Management

Topics:
Insurance
Tags:
Competitive Advantage,
Content Management,
Customer Service,
Enterprise Content Management,
Enterprise Software,
FileNet Corp.,
Software
Source:
FileNet

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Overview: The way in which insurance companies view their customers has changed. Because of deregulation and other market factors, the opportunity presented to the insurance company by each customer has expanded from the purchase of a single product to a full suite of products over the lifetime of the customer. One way to manage content, streamline processes and seamlessly connect to existing legacy systems is by implementing FileNet Enterprise Content Management (ECM) to overcome the boundaries of paper-based systems and manual processes.

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Format: PDF | Size: 472KB | Date: May 2004 | Pages: 13

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