Empowered And Engaged Employees: A Critical Requirement For Customer Loyalty

Topics:
Human Capital,
Human resources management system,
Performance Management
Tags:
Blue Pumpkin Software Inc.,
Human Resources,
Payroll Solutions,
Performance Management,
Recruitment & Selection,
Workforce,
Workforce Management
Source:
Blue Pumpkin Software

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Overview: This report helps in understanding the correlation between technology, performance optimization, employee empowerment, customer satisfaction and profit margin. It explains how to optimize customer-facing employees' time and skills to better support customers. The report discusses the importance of identifying necessary employee skill sets, including soft skills and the impact of integrating CRM and workforce optimization initiatives with employee expectations and needs. Finally, it explains why it is essential to integrate customers' expectations into the support processes.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 252KB | Date: Nov 2003 | Pages: 14

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