Teaching New Dogs Old Tricks - What Service Businesses Can Learn From Manufacturing

Topics:
Business Process Management
Tags:
Booz Allen Hamilton Inc.,
Service Organization,
Service Operation,
Mergers & Acquisitions,
Manufacturing,
Investment,
Finance,
Enterprise Software,
Corporate Law,
Business Operations,
...
Source:
Booz Allen Hamilton

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Overview: Service organizations face unprecedented challenges in today's business environment. Customers demand better service and more customized offerings. Sales managers push for incremental revenue, improved retention, and higher service levels. And senior management expects the virtually impossible- meaningful cost cutting at the same time as new product launches, acquisition integrations, and new market entry. Managers of service organizations are under siege. Highly touted solutions like CRM and ERP, which promised silver bullet fixes to service operations shortfalls, are not living up to initial expectations and are often proving to be an additional burden to already-beleaguered service operations.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 243KB | Date: Apr 2004 | Pages: 6

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