Business Process Outsourcing: Implications for Process and Information Integration
- Topics:
- Strategic Management Tools
- Tags:
- BPO,
- Supply Chain,
- Outsourcing & Subcontracting,
- Outsourcing,
- Outsource,
- Operational Planning,
- It Operations,
- Information Integration,
- Business Service,
- Business Process Outsourcing (BPO),
- ...
- Source:
- University of California
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Overview: Outsourcing of IT activities and services has become increasingly common over the past decade. In recent years, the domain of outsourced activities has been extended to IT-enabled business processes and services. Common areas include customer care, logistics, human resources, and accounting. Indeed, the vision of the value network is finally being realized as new classes of business service models emerge. While the external sourcing of business processes promises business impact and opportunity, it also presents significant new management and organization challenges.
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Format: PDF | Size: 18KB | Date: Aug 2003 | Pages: 6
