Success Factors for Implementation of the Balanced Scorecard in a NHS Multi-Agency Setting

Topics:
Strategic Management Tools
Tags:
Balanced Scorecard,
Emerald,
Marketing,
Marketing Research
Source:
Emerald

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Overview: Even though the balanced scorecard (BSC) has become a highly popular performance management tool, usage in local public sector National Health Service (NHS) organizations is still rare. This paper conditionally outlines some grounds in supporting such usage. In particular underlying conceptual concerns with the BSC system and its implementation pitfalls require full consideration. This paper then outlines some factors to be taken into account for ``successful'' BSC implementation in a NHS multiagency setting.

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Format: PDF | Size: 444KB | Date: Jul 2004 | Pages: 10

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