Total Quality Management Process
- Topics:
- Total Quality Management
- Tags:
- Business Operations,
- It Operations,
- Quality,
- Total Quality Management,
- Tqm/Six Sigma/ISO 9000,
- Tyco International Ltd.
- Source:
- Tyco International
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Overview: The total quality management process discussed in this article provides the basis for analyzing customer requirements, defining the processes that contribute to the achievement of a product or service that is acceptable to the customer, and provisions for keeping these processes in control. In recognition of the varying organizational structures and needs of the business units, this quality manual may be supplemented by additional detailed procedures. Such additional procedures may not be less stringent than those provided herein unless specifically required in the customer contract; records shall be kept of such contract exceptions.
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Format: PDF | Size: 126KB | Date: Mar 2003 | Pages: 50
