IT Led Business Process Management in the Financial Services Industry: Moving Beyond the Steady State

Topics:
Strategic Management Tools
Tags:
BPM,
Industry,
Information Technology,
It Operations,
It Services,
Management,
Operational Planning,
Outsourcing,
Outsourcing & Subcontracting,
Financial Services Industry,
...
Source:
Infosys Technologies

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Overview: A recent study indicates that enterprises in the financial services industry have shown a high adoption of Business Process Outsourcing (BPO) compared to other industries. Overall BPO adoption by large enterprises for administration services (human resources, finance and accounting, administration, payment services, etc.) is about 20.6 percent while it is 36 percent in the financial services industry. The higher than average demand management adoption by the enterprises in the financial services industry can be considered as the touchstone of the value proposition of BPO.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 80KB | Date: Feb 2004 | Pages: 4

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