Selecting Employees for Job Fit: Call Centers as a Prototype

Topics:
Hiring Process,
Interviews
Tags:
Aon Consulting,
Hiring,
Human Resources,
Job,
Recruitment & Selection,
Workforce Management
Source:
Aon Consulting

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Overview: Certainly every hiring manager strives to identify applicants with the right skills, abilities, and personal attributes required to perform a given job successfully. Organizations often turn to best practice strategies to evaluate applicants, such as skill and ability tests, interviews, and reference and background checks. Yet, despite these efforts, the ability to accurately determine who will be successful vs. who will fail on the job in the long-term often needs improvement.

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Format: PDF | Size: 115KB | Date: Jun 2003 | Pages: 2

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