Assessment of TQM Implementation: Benchmarking Singapore's Productivity Leaders

Topics:
Strategic Management Tools,
Total Quality Management
Tags:
Benchmarking,
Business Operations,
Emerald,
It Operations,
Leader,
Quality,
Total Quality Management,
Tqm/Six Sigma/ISO 9000
Source:
Emerald

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Overview: Much has been written about the importance of assessing total quality management (TQM) practices in organizations. Several studies on TQM assessment are found in the literature. However, there are none on a national TQM programme using a quality award-based instrument. This paper assesses the TQM implementation level of productivity leaders, which comprised the pioneer batch of 240 organizations in the Quality Award programme. The findings provide decision-makers with benchmarks on TQM implementation and suggest how they compare against organizations in some other countries.

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Format: PDF | Size: 126KB | Date: Aug 2000 | Pages: 17

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