How Organizations Get Smart--and Stay Smart
- Topics:
- Business Models,
- Staff Training,
- Talent Management
- Source:
- Harvard Business Review OnPoint
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Overview: It takes years for your company's top talent to acquire expertise--but only seconds for those same people to walk out the door when opportunity beckons. How will you capture your experts' hard-earned wisdom--so this precious asset stays within your organization even when the talent leaves? Select a knowledge management strategy that supports your business strategy. Do you offer highly customized services or products? If so, have experts personally transfer their knowledge to others through face-to-face coaching techniques such as job shadowing and guided practice. Do you instead provide standardized solutions to common problems? If so, store experts' knowledge in computer databases where others can access and reuse it. Reinforce your knowledge management strategy by cultivating networks of experts and rewarding people who share knowledge with others. Your reward? Better business processes and breakthrough product ideas. HBR OnPoint collections include an overview and three full-text HBR articles, each with a synopsis and annotated bibliography. The three articles: "What's Your Strategy for Managing Knowledge?" by Morten T. Hansen, Nitin Nohria, and Thomas Tierney (HBR reprint 99206), "Deep Smarts" by Dorothy Leonard and Walter Swap (HBR reprint R0409F), and "Introducing T-Shaped Managers" by Morten T. Hansen and Bolko Von Oetinger (HBR reprint R0103G).
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Format: PDF | Date: Sep 2004 | Pages: 42
