The Relationship Between ISO/IEC 15504 Process Capability Levels, ISO 9001 Certification and Organization Size: An Empirical Study

Topics:
ISO Standards
Tags:
Business Operations,
Capability Level,
Certification,
ISO 9001,
Iso standards,
It Operations,
Process Improvement,
Quality,
Tqm/Six Sigma/ISO 9000
Source:
Reed Elsevier

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Overview: The gradual spread in the use of ISO 9001 and ISO/IEC 15504 (also known as software process improvement and capability determination (SPICE)) has raised questions such as is there any significant difference between the ISO/IEC 15504 capability levels achieved by the processes of ISO 9001 certified organizations and those of non ISO 9001 certified organizations. This paper provides answers to these questions. Results show differences between the capability levels achieved by ISO 9001 certified organizations and non ISO 9001 certified organizations, as well as between organizations with a large IT staff and those with a small IT staff.

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Format: PDF | Size: 306KB | Date: Feb 2001 | Pages: 13

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