Workforce Transformation: Connecting Field Service Technicians to the Business and the Future

Topics:
Motivation
Tags:
Accenture Ltd.,
Human Resources,
Job,
Recruitment & Selection,
Technician,
Workforce,
Workforce Management
Source:
Accenture

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Overview: This paper focuses on the individual performance and reveals that even the best technology and processes won't accomplish much if the field service workers lack the proper motivation and incentives to perform. But with more effective leadership and with supervisors visiting the job sites more often, the technicians work environment improves significantly.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 175KB | Date: Feb 2004 | Pages: 8

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