From Quality Management to Organization Excellence: "Don't Throw the Baby Out With the Bath Water"

Topics:
Total Quality Management
Tags:
Business Excellence,
Business Operations,
Quality,
Quality Management,
University Of Technology Sydney
Source:
University of Technology Sydney

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Overview: This paper argues that business excellence, whilst more obviously the business aim, (indeed the purpose of quality management) is really quality management by another name. It is further argued that it would be a strategic error to develop business excellence as a replacement over-arching management methodology without first being clear about what it is that is being rejected. If that is not done business excellence itself will become another (and short-lived) fad. To date quality management has been poorly served by its proponents.

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Format: PDF | Size: 75KB | Date: Nov 2000 | Pages: 13

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