Total Quality Management in Software Development Process

Topics:
Total Quality Management
Tags:
Business Operations,
Chinese University Of Hong Kong,
It Operations,
Quality,
Software,
Software Development,
Total Quality Management,
Tqm/Six Sigma/ISO 9000
Source:
Chinese University of Hong Kong

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Overview: This paper discusses the essences of total quality management (TQM) concept and identifies the principles of successful TQM implementation. It contrasts the Quality Seven (Q7) and the Management Seven (M7) tools commonly used in the TQM process. It also describes the Deming's quality management concept and his fourteen-point management method. It briefly explains the similarities between software development process and product development process. Finally, it discusses how to instill Deming's TQM method in software development process and provides recommendations to TQM prospects or participants for avoiding pitfalls and ensuring success during TQM implementation.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 161KB | Date: Jan 2000 | Pages: 15

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