IVR and Administrative Operations in Healthcare and Hospitals

Topics:
Healthcare Services
Tags:
Benefits,
Software,
Patient,
IVR,
Interactive Voice Response (IVR),
Human Resources,
Hospital,
Healthcare,
Health Care,
Enterprise Software,
...
Source:
Healthcare Information and Management Systems Society

FREE Registration is required

Overview: IVR (Interactive Voice Response) systems are effectively used in healthcare and hospitals for drug and health library information, prescription refills, history records, medical transcripts, patient information services, automated pre-admissions, patient account records, appointment scheduling and reminder, lab results notification, food services, and many other applications. Hospital telecommunication lines must be treated with great sensitivity. It is for this reason that routine calls, about how a patient is doing or what phone number to call in order to reach a doctor, are particularly burdensome to the hospital switchboard. But hospitals are service organizations, and therefore attempt to process all calls as best as they can.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 234KB | Date: Jan 2003 | Pages: 4

People who downloaded this item also downloaded

Case Study Advanced Customer Interaction Platform Enables BPO to Deliver Improved Contact Center Efficiency and Better End User Experience
Case Study Nortel Network Case Study: excelleRx
Case Study IT Consulting for Improving Maintainability, Scalability and Interoperability of Four Payer Applications

Top results from Healthcare Services

Resource Center Protect your patient data and your budget at the same time
White Paper New HIPPA Regulations Require Quick Action By Group Health Plans
White Paper A Common Language Architecture for Health Care
White Paper A Digital Imaging Transformation in Radiology Departments
White Paper Alternative Health Care Models

» View all Healthcare Services listings

advertisement
advertisement
  • Click Here
  • Click Here
  • Click Here
advertisement

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this directory, you become a member of BNET. In addition, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a directory registrant, you will receive a complimentary subscription to the BNET member newsletter, The BNET Report. You can unsubscribe from this newsletter at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy (updated).