Medicare: Accuracy of Responses From the 1-800-MEDICARE Help Line Should Be Improved
- Topics:
- Healthcare Services
- Tags:
- Accuracy,
- Content Management,
- Content Management System,
- Enterprise Software,
- General Accounting Office,
- Healthcare,
- Medicare,
- Software
- Source:
- U.S. General Accounting Office
FREE Registration is required
Overview: In March 1999, the Centers for Medicare & Medicaid Services (CMS) implemented a telephone help line--1-800-MEDICARE--to provide information about program eligibility, enrollment, and benefits. In this report, GAO evaluates the accuracy of the information the help line provides, the training given to CSRs, and CMS's efforts to monitor the accuracy of information provided through the help line. The 1-800-MEDICARE help line provided accurate answers to 61 percent of the 420 calls made and inaccurate answers to 29 percent.
(Is this item miscategorized? Does it need more tags? Let us know.)
Format: PDF | Size: 757KB | Date: Dec 2004 | Pages: 61
