My CQ Articles on Tipping: An Update, Extension and Reconciliation

Topics:
Restaurants
Tags:
Cornell University,
Finance,
Hardware,
Income,
Operational Accounting,
Servers
Source:
Cornell University

Vendor Registration: required

Overview: The tips, which amount to over $20 billion a year, are an important source of income for the nations' two million waiters and waitresses. The income implications of tipping make it a major concern of restaurant waiters and waitresses. Based on researches this report points out that that restaurant executives/managers should stop relying on tips to motivate good service and stop using tips to measure customer satisfaction, server performance, or restaurant performance. On the other hand, managers should train servers to perform one or more of fourteen tip-enhancing behaviors in order to enhance server morale and reduce server turnover.

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Format: PDF | Size: 231KB | Date: Sep 2004 | Pages: 26

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