Fulfillment: Rage Against The Machine
- Topics:
- Delegation
- Tags:
- Business Operations,
- CFO Publishing Corp.,
- Finance,
- Financial Accounting,
- Fulfillment,
- Managerial Accounting,
- Roi/Tco,
- Supply Chain
- Source:
- CFO Publishing
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Overview: From the executive summary: ‘Oddly, CFOs at many click-and-mortar operations barely look at e-fulfillment performance, let alone track it by the hour. In fact, most finance managers do not monitor the delivery of online goods at all, choosing instead to let executives in customer service or logistics handle the chore. But, as executives at pure-play e-retailers know, passing the fulfillment buck is playing with fire. Typically, a fulfillment system is the largest capital outlay an online merchant makes. Without reliable data, it is hard to analyze the return on investment.’ The paper examines this issue in detail.
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Format: HTML | Date: Dec 2000 | Pages: 4
