STERIS Corporation And UPS Freight Go The Extra Mile To Deliver Customer Satisfaction

Topics:
Logistics Planning
Tags:
Customer Relationship Management (CRM),
Customer Satisfaction,
Customer Service,
Enterprise Software,
Marketing,
Product Marketing,
Software,
STERIS Corp.,
UPS Freight
Source:
United Parcel Service of America

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Overview: Prompted by continuous growth and increased domestic freight shipments in 2006 - up to 2,000 a week - STERIS decided to consolidate its LTL (less than truckload) regional and longhaul operations and award one enterprise-wide contract for domestic freight. The customer service aspect was critical. UPS Freight was awarded the final, consolidated contract from STERIS based on numerous factors that made the company a good fit for STERIS' needs. As a regional carrier for STERIS, UPS Freight already had established an open line of communication through its on-site coordinators and with decision-makers at the top. Its advanced technologies and services and proven capabilities also were very attractive to a company like STERIS Corporation, which puts a premium on customer service.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 239KB | Date: Mar 2008 | Pages: 2

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