IP Infrastructure: Paving the Way to Next Generation Interaction Management - Technology White Paper

Topics:
Electrical and Electronic
Tags:
Alcatel,
Networking,
Network Technology,
It Operations,
IP,
Enterprise Software,
Customer Relationship Management (CRM),
Contact Center,
Call Centers,
Software
Source:
Alcatel

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Overview: With integrated voice, email and web communications already in place, today's distributed customer contact centers are at the forefront of converged Internet Protocol (IP) business communications. This article discusses the business and technology aspects of leveraging current successes and best practices from IP contact centers to move towards building an enterprise-wide interaction management system based on an IP infrastructure.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 842KB | Date: Jan 2003 | Pages: 8

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