Alcatel PIMphony Empowers: SMBs Customer Relationship Management

Topics:
Electrical and Electronic
Tags:
Alcatel,
Alcatel PIMphony,
Customer Information,
Customer Interaction
Source:
Alcatel

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Overview: Customer information management solutions aim at managing customer information and reinforcing customer interactions to manage daily business more effectively. The telephone is the most used business tool for customer interactions as it provides real time and a universal communication means, the company's telephony solution is a key component to improve customer relationships. The ideal solution would be to combine customer information management and a customer interaction tool within a single place: This is what Alcatel PIMphony does. This paper intends to demonstrate how Alcatel PIMphony, the OmniPCX Office soft phone application, is the key solution that links customer information management.

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Format: PDF | Size: 977KB | Date: Sep 2004 | Pages: 15

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