People + Processes + Technology: Creating a Winning Formula for Customer Support

Topics:
Business Process Management,
Payroll,
Strategic Management Tools,
Strategy Formulation,
Venture Capital
Tags:
Citrix Systems Inc.
Source:
Citrix Online

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Sponsored by
Citrix Online

Overview: You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectively combine the two, your service and support will be run-of-the-mill or even mediocre. This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.

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Format: PDF | Date: Oct 2009

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