TORO National Support Network

Topics:
CRM,
Marketing Strategy,
Performance Management,
Strategic Management Tools,
Telesales - Telemarketing
Tags:
Call Centers,
Contact Center,
Customer Relationship Management (CRM),
Enterprise Software,
It Operations,
NEC Corp.,
Network,
Software,
TORO
Source:
NEC

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Overview: TORO's contact center handles an average of 300 calls per day and it needed a cost-effective solution that would improve its operations. Download this case study to see how they partnered with NEC and how NEC's UC for Business contact-center solution improved productivity both inside and outside of the contact center.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Date: Aug 2009

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