Managing Conflict Resolution In The Office

Topics:
Conflict Resolution
Tags:
Career,
Communication Skills,
Conflict Resolution,
Human Resources,
Institute For Management Excellence,
Microsoft Office,
Training,
Training And Certification,
Workforce Management
Source:
Institute for Management Excellence

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Overview: All conflict comes from people taking things personally. This happens when they operate from the animal brain. The only way to stop conflict is for one or both people to switch to their human brain and look at the situation objectively. Since you are dealing with mostly animal brains (in a conflict situation), it is helpful to use animal training tactics, which are all about reinforcing and strengthening certain behaviors.

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Format: HTML | Date: Aug 2009 | Pages: 6

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