White Paper SIP Trunking is Key to Accelerating Unified Communications Deployments Considering unified communications (UC) for your business? Discover the key to simplifying deployment, maximizing value and raising adoption company-wide.

Tags: Collaboration, Emerging Technologies, Session Initiation Protocol (SIP), SIP, SIP Trunking

Sponsored by: Sprint
Date: June 2009
Sprint
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Presentation Dynamics Collaborative Contact Center Demo Optimize communications with Microsoft Dynamics® and the Collaborative Contact Center.

Tags: Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software, It Operations

Sponsored by: Microsoft
Date: August 2009
Microsoft
White Paper From Voice over IP to Unified Communications: Simplify System Management Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others...

Tags: IP, ShoreTel, Telecommunications, Telephone System, Telephone System Manageability

Sponsored by: ShoreTel
Date: November 2009
ShoreTel
White Paper Strategic Guide to Business Phone Systems: This 32 page eBook was created to help you understand the key issues involved in choosing and deploying the best UC system for your organization....

Tags: Phone, ShoreTel, Telecom & Utilities, Telecommunications

Sponsored by: ShoreTel
Date: November 2009
ShoreTel
Webcast Live Webcast: 5 Strategies to Increase Your Cold Calling Effectiveness When your calls roll into voicemail, how often does anyone call you back? Then, if you get through to decision makers, are you running into...

Tags: Citrix Systems Inc., Web Conferencing, Strategy, Sales Tools, Sales

Sponsored by: Citrix Online
Date: November 2009
Citrix Online
White Paper Selling on the Telephone, Part One This article explains that Telemarketing is in a growth phase and is expanding as a sales outlet for small to giant companies. it has become...

Tags: Marketing, Marketing Research, Phone, Sales, Sales Force Management

Company: Salestrainingplus.com
Date: January 2003
Salestrainingplus.com
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White Paper Selling on the Telephone, Part 2 "It is very common to find sales and marketing managers growing their telephone sales team. Telephone selling has proven to be a very effective sales...

Tags: Phone, Sales, Sales Force Management, Sales Strategy, Sales Team

Company: Salestrainingplus.com
Date: January 2003
Salestrainingplus.com
Case Study A telecommunications company realizes a double-double growth rate This case study discusses how PRTM has developed an integrated e-commerce and telebusiness plan. This approach includes some operations and channels like designing direct sales...

Tags: E-business, E-business/E-Commerce, Internet, PRTM, Telecommunications

Company: PRTM
Date: January 2003
PRTM
White Paper Telecommunications Services And Equipment This article explains some of the challenges that face telecommunications companies echo those of other companies in highly competitive industries: identifying and capitalizing on revenue...

Tags: Finance, Networking, Operational Accounting, PRTM, Revenue

Company: PRTM
Date: January 2003
PRTM
White Paper The effectiveness of telemarketing campaigns: how to measure? how to evaluate? This article explains that review of several cases in which clearly more does not mean better leads to recommend that the key to designing a...

Tags: Advertising & Promotion, Marketing, Marketing Research, Telemarketing

Company: masterplan
Date: March 1999
masterplan
White Paper Building an Effective Sales Incentive Program The author of this article says that that real success comes only when sales incentives are aligned with the company's business goals. It also explains...

Tags: Incentive, Sales, Sales Force Management, Sales Strategy

Company: The Alexander Group
Date: January 2003
The Alexander Group
White Paper Teleservices and Skills Training Motivational Marketing provides customized TeleServices "Skills-Based" Training Programs that reveal the valued techniques used by successful telephone sales and support professionals nationwide. Motivational Marketing works...

Tags: 4Telemarketing, Training And Certification, Training, Tool, Sales Strategy

Company: 4Telemarketing
Date: January 2003
4Telemarketing
Case Study The Sharper Image Case Study This case study focused on the case of the Sharper Image had suffered serious sales declines and was forced to reduce its internal telemarketing...

Tags: Advertising & Promotion, Sharper Image Corp., Sales Strategy, Sales Force Management, Sales

Company: makdirect.net
makdirect.net
Case Study The NordicTrack Case Study The case study of NordicTrack had sales of $16,000,000 and was extremely profitable. At the same time, advertising and follow up materials were weak, feature...

Tags: Corporate Communications, Training And Certification, Training, Telemarketing, Sales Strategy

Company: makdirect.net
makdirect.net
Case Study FLEET BANK Telesales in Retail Banking Fleet representatives, for telephone-based banking, along with technical staff members from the information technology (IT) group, set about to define, justify, acquire, and deploy a...

Tags: Banking, Fleet Bank, Sales, Sales Channel, Telesales

Company: fleet bank
Date: March 1998
fleet bank
White Paper Teleservices Can Maximize Your Business Telemarketing is the only form of advertising that requires an immediate response. Two-way communication is very powerful and very productive. Telemarketing is very interactive, you...

Tags: Advertising & Promotion, Marketing, Marketing Research, Telemarketing

Company: adv-marketing
Date: January 2000
adv-marketing
White Paper Sales Channels - Marketplace AgentSM Marketplace AgentSM, is a suite of services that enable you to expand your market through additional sales channels. By marketing your products through various direct...

Tags: Sales, Sales Force Management, Sales Strategy

Company: directalliance.com
Date: January 2003
directalliance.com
White Paper Stay In Touch With Customers "In the early stages of building a business, the owner is heavily involved with selling and/or customer service and, therefore, in constant contact with customers....

Tags: Applied Training & Consulting Systems, Sales Strategy, Sales Force Management, Sales, Product Marketing

Company: Applied Training & Consulting Systems
Date: September 1999
Applied Training & Consulting Systems
White Paper Presenting the Key to Success The telephone is a very interesting medium in which to practice the art of sales. All of us are use to communicating face-to-face, it is...

Tags: Penoyer Communications, Phone, Telecom & Utilities

Company: Penoyer Communications
Penoyer Communications
White Paper Strategies To Enhance The Perception of the Tele-Sales Dept It's good idea to invite potential adversaries and critics to visit your department, so they have a better understanding of what your group is striving...

Tags: Sales, Sales Channel, Strategy, Telesales

Company: Telesales
Telesales
White Paper Teleservices Technologies Unicall has developed an integrated platform of technologies that combine both inbound and outbound applications, allowing our team of specialists to design custom teleservices solutions...

Tags: Agent, Business Operations, Networking, Real Estate, Telecommunications

Company: Unicall International
Unicall International
White Paper Telesales And Telemarketing Services A strong telemarketing team is an asset to every company. However, the associated costs of possessing one; management costs, induction and training programmes, office and...

Tags: Advertising & Promotion, Marketing, Marketing Research, Telemarketing, Telemarketing Team

Company: s4profit.com
Date: January 2003
s4profit.com
White Paper Consumer Telemarketing 2000: Prepare For A Hostile Environment The days of receiving a warm reception on an unexpected call to a consumer are over. In order to thrive in an environment that ranges...

Tags: Advertising & Promotion, Environment, Marketing, Marketing Research, Sales

Company: Telesales
Telesales
White Paper Is Competition Healthy? Try to stimulate the competitive juices of your team members, it will encourage the top quarter of the group to push that much harder, it...

Tags: Sales, Sales Channel, Sales Strategy, Telesales

Company: Telesales
Date: September 1999
Telesales
White Paper Tele-Conference-Hiring Seminar The article weighs on the appropriate stance for a rep to assume is somewhere in the middle. It's important to establish rapport so that the...

Tags: Article, Marketing, Marketing Research, Sales, Sales Channel

Company: Telesales
Date: June 1999
Telesales
White Paper The Art Of Telephone Cold Call Timing This article is about the Telephone calling time tht make the sales more successful. ITelephone cold calling is an essential part of your sales success....

Tags: ITelephone Cold Calling, Phone, Sales, Sales Force Management, Sales Strategy

Company: SeaBird Associates
Date: January 2002
SeaBird Associates
White Paper Telemarketing: The Literature Follow-Up Call This article is about the Telephone calling time that make the sales more successful. Telephone cold calling is an essential part of your sales...

Tags: Advertising & Promotion, Telemarketing, SeaBird Associates, Sales Tools, Sales Strategy

Company: SeaBird Associates
Date: January 2002
SeaBird Associates
White Paper 42 Tips For More Effective, Powerful Telemarketing Campaigns Whether your goal is an immediate sale or to begin a process that may result in a future sale, telemarketing represents a powerful sales tool...

Tags: Advertising & Promotion, Marketing, Marketing Research, Sales, Sales Strategy

Company: SeaBird Associates
Date: January 2002
SeaBird Associates
White Paper Increasing The Conversion Of Telephone Sales Leads Many marketing campaigns are designed to generate telephone inquiries. Then it is up to your telephone sales reps to qualify those leads and convert the...

Tags: Phone, SeaBird Associates, Telecom & Utilities

Company: SeaBird Associates
Date: January 2002
SeaBird Associates
White Paper The big disconnect Small businesses say they're victims of costly, confusing telemarketing law. More small-business owners are finding out about the law prohibiting marketing calls to prospective customers...

Tags: Advertising & Promotion, Boston Business Journal, Marketing, Marketing Research, Small Business

Company: Boston Business Journal
Date: January 2003
Boston Business Journal
White Paper Lead-Generation Marketing Versus Cold Calling: Which is More Effective? Lead generation marketing programs can be very effective if and only if Marketing and Sales first agree on the target audience and the marketing message...

Tags: Cold Calling, Marketing, Marketing Research

Company: phoneworks
Date: May 2003
phoneworks
White Paper The New Telemarketing Era: Expect More Offers By Mail And Calls From Companies You Already Deal With In the new telemarketing era you can expect marketers to reach out, with ads, Web sites, coupons and offers to call toll-free numbers, in hopes...

Tags: Advertising & Promotion, Do-Not-Call, Marketing, Marketing Research, Northwestern University

Company: Northwestern University
Date: August 2003
Northwestern University
White Paper Capitalize on Questions People who call company to gather information represent a reservoir of prospects just waiting to be converted into customers. With the right handling, interested callers...

Tags: Benefits, Customer, Human Resources, Management, Telecom & Utilities

Company: sellingpower.com
Date: January 2003
sellingpower.com
White Paper Relationship Building Through Telesales The article asserts that relationship-based telesales helps establish a solid, loyal customer base that will continue to grow and flourish over time. Effective telesales representatives...

Tags: MarketingWorks, Sales, Sales Channel, Telesales

Company: MarketingWorks
Date: January 2003
MarketingWorks
White Paper Real-Time Collaborative Prospecting The article highlights that a well-orchestrated multi-touch B2B marketing campaign should include outbound telemarketing as part of the plan. Unfortunately, many sales team members dread...

Tags: Business Operations, Cold Calling, It Operations, Outsource, Outsourcing

Company: SalesVantage.com
Date: January 2003
SalesVantage.com
White Paper The Nonstop, 24-7 CEO Salesman The article tries to point out the issues regarding sales. Telephone selling was not easy. The game plan that is used today and passed on...

Tags: CEO, Sales, Sales Force Management, Sales Strategy

Company: Gruner + Jahr USA Publishing
Date: August 2000
Gruner + Jahr USA Publishing
White Paper Cold Calling For many businesses, including securities firms, cold calling serves as a legitimate way to reach potential customers. But, sometimes, serious trouble and financial losses await...

Tags: Cold Calling, Sales, Sales Tools

Company: U.S. Securities and Exchange Commission
Date: January 2003
U.S. Securities and Exchange Commission
White Paper Victory Over Voicemail Article says that voice mail has become the number one irritant for salespeople in the Information Age. Voice mail is one of the most likely...

Tags: Dave Kahle, Telecommunications, Voicemail

Company: Dave Kahle
Date: January 2000
Dave Kahle
White Paper The Top 10 Mistakes Made By Salespeople When Using The Phone, And What You Can Do To Avoid These Errors Based on observing, listening to, receiving, and placing thousands of sales calls, the paper put together the list of the top 10 errors made by...

Tags: Dave Kahle, Error, Phone, Sales, Sales Force Management

Company: Dave Kahle
Date: January 2003
Dave Kahle
White Paper The Buried Crypts of Cold Calling. Cold Calling is a means of expanding business. It is a self discipline requiring will power and determination. There is a lot of interest in...

Tags: Cold Calling, Sales, Sales Tools

Company: SalesVantage.com
Date: January 2003
SalesVantage.com
White Paper The "QUAIL" Effect in Telemarketing : Notes on Emotional Labor Telemarketing has become an 80 billion dollar a year industry in the United States and it shows no signs of decline as a major means...

Tags: Advertising & Promotion, IBM Lotus Notes, Marketing, Marketing Research, Telemarketing

Company: SalesVantage.com
Date: January 2003
SalesVantage.com

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