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Yankee Group: Software as a Service Dramatically Improves CRM Success
See how to buck the CRM failure rate with a clear understanding of how new on-demand services and technologies can help overcome user reluctance and...
Sponsored by: Oracle
Date: February 2008 |
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Forrester Best Practices: Improve IT Service Delivery and Support
Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend...
Sponsored by: Citrix Online
Date: May 2008 |
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Accelerate results by aligning Lean Six Sigma, BPM and SOA
There has never been a more important time to uncover process waste, reduce non-value adding activity, and increase productivity. Lean Six Sigma (LSS) produces real...
Sponsored by: IBM
Date: July 2009 |
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Online Travel Company Empowers Remote Workers With Messaging Solution
Expedia is the world's leading online travel company, providing business and leisure travelers with tools and information to easily research, plan, book, and experience travel....
Company: Microsoft
Date: November 2006 |
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Online Demo of Esker Fax featuring MS Exchange integration Esker has been a leader in automating high-volume fax delivery for over 20 years because we provide reliable and secure solutions that speed the delivery... Company: Esker | 
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Replicate Sales Success: Clone Your Star Salespeople
If you could clone your top sales rep, would you? Find out how, in this short brief from Oracle that outlines the surefire steps and...
Company: Oracle
Date: September 2006 |
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Get Sales Contracts Signed in Under an Hour
Hammering out the details of a business contract is seldom done in person anymore, as buyers and sellers can now connect from across the globe....
Company: EchoSign
Date: June 2007 |
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Defining Customer: Facing Process Improvements In A Commoditized Marketplace
In retaining and increasing an organization's customer base in the current competitive scenario, enhanced level of customer service is the key. The paper outlines our...
Company: Tata Consultancy Services
Date: April 2005 |
Tata Consultancy Services |
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Measurement For Maturity And Process Improvement Using DataDrill EXPRESS
The practice of measurement has been experiencing a well-deserved elevation in priority in last few years. Demand is high across a wide range of industries...
Company: PMFORUM
Date: November 2006 |
PMFORUM |
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Vizability: A Tool For Usability Engineering Process Improvement
The authors present Vizability, a usability engineering tool that is motivated by the variability of analysis processes and facilitates the analysis of existing problem data...
Company: Virginia Polytechnic Institute and State University
Date: March 2006 |
Virginia Polytechnic Institute and State University |
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Measuring And Improving Data Quality
To improve quality for data customers, data managers need to be able to measure each "Quality attribute." Because measuring quality usually involves comparing recorded data...
Company: Clemson University
Date: June 2005 |
Clemson University |
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WebMethods Fabric 7.0: Accelerating Business Process Improvement
webMethods Fabric 7.0 is the latest iteration of webMethods' business process integration platform. With its industry-leading speed and ease-of-use, webMethods Fabric is uniquely able to...
Company: webMethods
Date: February 2007 |
webMethods |
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When It's About Lasting Change?Process Improvement Is Almost Always The Last Option!
A deregulated Midwestern utility knew it was in trouble. The organization was profitable, but its stock had flat lined in the low $20s per share...
Company: American Society for Quality
Date: October 2005 |
American Society for Quality |
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A3 Reports: Tool For Process Improvement
The A3 report is a tool that Toyota Motor Corporation uses to propose solutions to problems, give status reports on ongoing projects, and report results...
Company: Montana State University
Date: June 2004 |
Montana State University |
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An Integrated Framework For Simulation-Based Software Process Improvement
This paper presents an integrated framework for software process improvement according to CMM. The framework is double-integrated. First, it is based on the systematic integration...
Company: Universidad de Sevilla
Date: February 2005 |
Universidad de Sevilla |
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TPI - A Model For Test Process Improvement
Testing is often considered as an expensive and uncontrollable process. Testing takes too much time, costs more than planned, and offers insufficient insight of the...
Company: University of Helsinki
Date: October 2004 |
University of Helsinki |
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Initiating Software Process Improvement In Small Enterprises
For many years, industry and the research community have studied software process improvement in an organization. However, that research applied mainly to large organizations. In...
Company: University of Namur
Date: April 2005 |
University of Namur |
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Adoption-Centric Software Maintenance Process Improvement Via Information Integration
Software process improvement is an iterative activity, normally involving measurement, analysis, and change. For most organizations, the existing software process has substantial momentum and is...
Company: Florida Atlantic University
Date: December 2006 |
Florida Atlantic University |
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The Value Of Setup Cost Reduction And Process Improvement For The Economic Production Quantity Model With Defects
This paper investigates the effect of imperfect yield on economic production quantity decisions. The production system is assumed to produce some time-varying proportion of defective...
Company: Elsevier
Date: November 2004 |
Elsevier |
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Why Is Process Improvement So Hard?
The author has never met anyone who could truthfully say, "I am building software today as well as software can ever be built;" the author...
Company: Process Impact
Date: July 2003 |
Process Impact |
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Managing Experience For Process Improvement In Manufacturing Process changes in manufacturing are often done by trial and error, even when experienced domain personnel are involved. This is mainly due to the fact... Company: Indian Institute of Technology Madras | Indian Institute of Technology Madras |
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A Teaching Quality Improvement Process: Implementing Change Using An Holistic Approach
An holistic approach to improve the quality of teaching and students' learning in the Division of Engineering, Science and Computing has been adopted at the...
Company: Curtin University of Technology
Date: June 2004 |
Curtin University of Technology |
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Applied Data Analysis For Process Improvement
When the author first came up with the idea of intuitive statistics, he had no idea others had already written on the subject. However, as...
Company: American Society for Quality
Date: February 2005 |
American Society for Quality |
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Ten Steps To Successful Software Process Improvement
Many organizations wish to improve the quality of software they develop, the predict-ability of developing it, and the productivity of the people developing it. One...
Company: California Institute of Technology
Date: July 2004 |
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Process Analysis And Product Quality Estimation By Self-Organizing Maps With An Application To Polyethylene Production
The huge amount of data recorded by modern production systems definitely has the potential to provide information for product and process design, monitoring and control....
Company: University of Veszprem
Date: January 2003 |
University of Veszprem |
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Quality Process And Improvement
Variation occurs in all processes. Common cause variation is a natural part of the process. Another type of variation, called special causes, comes from outside...
Company: MINITAB
Date: April 2005 |
MINITAB |
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A Formal Model For Evaluation Of The Software Development Process Based On Quality Indexes
The focus of the paper is evaluation of the software development process regardless of the underlying software development approach. The process of evaluation is scrutinized...
Company: University of Jyvaskyla
Date: July 2005 |
University of Jyvaskyla |
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Formal Specification Techniques In The Commercial Development Process
This paper describes the lessons learned from an application of formal specification techniques in the development of a security-critical system within a UK company. The...
Company: Newcastle University
Date: December 2003 |
Newcastle University |
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Software Quality Attributes And Trade-Offs
The purpose of this paper is to provide an overview to different quality models. It will also discuss what quality is by presenting a number...
Company: Blekinge Institute of Technology
Date: June 2005 |
Blekinge Institute of Technology |
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A Fault Classification Approach To Software Process Improvement
The research presented in this paper is motivated by the demand for process improvement for companies active within software development. High demands on software quality...
Company: Blekinge Institute of Technology
Date: February 2006 |
Blekinge Institute of Technology |
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Using ABC Model For Software Process Improvement: A Balanced Perspective
Many related researches focus on using mathematical approaches or artificial techniques to efficiently improve Software Development Process (SDP). This paper provides a managerial viewpoint to...
Company: National Sun Yat-Sen University
Date: December 2005 |
National Sun Yat-Sen University |
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Implementing Business Process Improvement
Image Integration Systems (IIS) provides comprehensive solutions for business process improvement. BE&K approached Image Integration Systems (IIS) as the company evaluated enterprise resource planning (ERP)...
Company: Image Integration Systems
Date: April 2006 |
Image Integration Systems |
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Process Improvement Through Evaluation Of Operational Feasibility Of Strategic Release Planning
Improvements in software processes can improve software quality, cost, and on-time delivery. Supplementing strategic software release planning with fine grain operational planning provides project managers...
Company: University of Calgary
Date: June 2005 |
University of Calgary |
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Case Study: IRS Business System Modernization Process Improvement
This paper provides an overview of applying the SA-CMM (Software Acquisition Capability Maturity Model) to the IRS (Internal Revenue Service) modernization effort to establish and...
Company: Carnegie Mellon Software Engineering Institute
Date: March 2004 |
Carnegie Mellon Software Engineering Institute |
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Process Components For Quality Evaluation And Quality Improvement
Processes and methods used for software construction have a high influence on the quality of the resulting software product. Therefore, the research in the field...
Company: University of Queensland
Date: September 2004 |
University of Queensland |
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Supplier Led NPD Process Improvement In The UK FMCG Industry: Need And Method
This paper makes recommendations on how product success can be improved and development time reduced with an adapted product development process. One of the biggest...
Company: Cardiff University
Date: July 2006 |
Cardiff University |
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Less Is More In Software Process Improvement
Many Software Process Improvement (SPI) programs fail to deliver the benefits they promise. This is usually due not to bad new processes being created, but...
Company: Vrije Universiteit
Date: January 2006 |
Vrije Universiteit |
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Building Process Improvement Capacity: Structuring Problem Solving As Skill-Building Exercises
Research that linked experience, improvement, and competition has shown that learning - both in the form of practice with existing processes and in the form...
Company: Harvard Business School
Date: February 2003 |
Harvard Business School |
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Test Of A Boundary Object For Process Improvement
One of the primary ways organizations respond to dynamic environments is by solving internal problems related to sources of competitive advantage such as developing new...
Company: Montana State University
Date: October 2006 |
Montana State University |
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Integrating Benchmarking And Poor Quality: Cost Measurement For Assisting The Quality Management Work
The two quality management concepts of benchmarking and poor quality cost measurement have been developed completely separate from each other and without any interaction between...
Company: Norwegian University of Science and Technology
Date: February 2004 |
Norwegian University of Science and Technology |
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Development Of Case Tools For Software Process Improvement
In this paper issues of creating case tools, implementing capability maturity models, for software process improvement are analyzed. A range of aspects of using the...
Company: Kaunas University Technology
Date: July 2005 |
Kaunas University Technology |
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