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Forrester Best Practices: Improve IT Service Delivery and Support
Find out what industry watchdog Forrester has identified as five best practices for improving IT service delivery and support. (Citrix Online)
Sponsored by: Citrix Online
Date: May 2008 |
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5 Ways to Reduce IT Audit Tax
Taxes are certainly not fun, but there is something worse: an audit. Combine the two in a risk and compliance scenario and you have the...
Sponsored by: Lumension
Date: August 2009 |
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Quality Audit for Improved Performance
"This article is mainly about some old and new approaches to the application of audits. Intense global competition and remarkable changes in technologies requires to...
Company: American Society for Quality
Date: January 2003 |
American Society for Quality |
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The Quality Policy
The ISO9001: 2000 standard identifies the techniques of policies and objectives primary tools of top management to direct the organization toward its quality goals for...
Company: Core Business Solutions
Date: January 2002 |
Core Business Solutions |
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Quality Audits for Improved Performance
"This article mainly refers to some old and new approaches to the application of audits. Intense global competition and remarkable changes in technologies requires to...
Company: Refresher Publications
Date: January 2003 |
Refresher Publications |
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The Internal Auditor
The internal auditor role is normally staffed by a number of experienced employees from throughout the organization. The purpose of the internal audit is to...
Company: Core Business Solutions
Date: January 2002 |
Core Business Solutions |
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Quality Management Decision Making
This paper describes some typical situation quality managers’ face and how thierdecisions can influnce the quality culture. It also provides some guidelines for making decisions...
Company: Total Quality Engineering
Date: January 1996 |
Total Quality Engineering |
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Auditing in the pharmaceutical industry
Medicinal products have to be of high quality: people's lives depend on it. While end product testing of samples from each batch is important to...
Company: CQI
Date: April 2001 |
CQI |
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Characteristics of Audits, Part 1
The article asserts about the purpose of a quality audit, which is to assess or examine a product, the process used to produce a particular...
Company: Quality America
Date: January 1997 |
Quality America |
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Characteristics of Audits, Part 2
This article is the second part of the previous article “Characteristics of Audits, Part1”. It continues to explain about quality audits and auditors. In this...
Company: Quality America
Date: January 1997 |
Quality America |
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Characteristics of Audits, Part 3
This article is the second part of the previous article “Characteristics of Audits, Part1”. It continues to explain about quality audits and auditors. In this...
Company: Quality America
Date: January 1997 |
Quality America |
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Management of the Audit Function
"An effective audit function should provide all levels of management an independent appraisal of their operations and assist them in achieving maximum efficiency while achieving...
Company: Quality America
Date: January 2001 |
Quality America |
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The Auditor’s Ethical Responsibility
Although all those who perform quality audits may not be members of ASQ, there are still underlying principles which apply to the ethics of audits....
Company: Quality America
Date: January 2001 |
Quality America |
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Best Practices in Internal Audit
Once relegated to corporate-risk cop, the role of internal auditors is changing. Like their colleagues in the finance department, internal auditors are leveraging their knowledge...
Company: Penton Media
Date: November 1999 |
Penton Media |
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Detroit Medical Center (DMC) adopts ISO 14001
This article is basically a Case-Study about Detroit Medical Center (DMC) who implemented ISO1 4001 after countering with various problems. DMC is one of the...
Company: Eagle Group USA
Date: October 2001 |
Eagle Group USA |
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How the Future Will Impact Quality
The world is changing more quickly than many in business, government and society may realize. Rapid technological advancements, an increasingly global economy, the power of...
Company: Quality MAGAZINE
Date: May 2003 |
Quality MAGAZINE |
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Is Top Management the Quality Scapegoat?
Stop blaming top management for all the things that ail the quality profession. While management is not blameless, they are more a scapegoat than a...
Company: Quality MAGAZINE
Date: April 2003 |
Quality MAGAZINE |
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Motorola: A Tradition of Quality
Forty years ago, Quality Assurance (the predecessor to Quality magazine) profiled the quality initiative at Motorola, calling it a "live and vibrant issue." At the...
Company: Quality MAGAZINE
Date: May 2003 |
Quality MAGAZINE |
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World Quality Consulting: Developing A Context
In providing quality consulting advice to a specific company in a specific country, one must develop a context by combining the necessary dimension and the...
Company: Multiface
Date: January 2003 |
Multiface |
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Is It Worth It?
The article is about the Baldrige award that not only recognizes superior businesses but also increases understanding of the elements critical for performance excellence. In...
Company: Quality Digest
Date: January 2003 |
Quality Digest |
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The Search for Best Practices
The article talks about Benchmarking as one of a number of advanced quality improvement methodologies which may be integrated into a Total Quality Management system...
Company: David Hutton Associates
Date: January 2003 |
David Hutton Associates |
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High-Impact Auditing
Internal auditing is the process by which an organization examines its ability to meet internal and external requirements. It can be one of the most...
Company: QCI International
Date: January 2003 |
QCI International |
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Across The Wire
Industry has the tools to set up e-based quality management systems, and it is up to the assessor to support those systems. Organizations are audited...
Company: QCI International
Date: January 2003 |
QCI International |
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Taking Appropriate Action
This paper infers that effective management of the CAPA process not only ensures product quality but also makes good business sense for organizations that choose...
Company: QCI International
Date: January 2003 |
QCI International |
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Does Your Calibration System Measure Up?
The intent of ISO 9001, aims to ensure appropriate control of all the applicable devices that are used to measure, verify, test and accept products,...
Company: QCI International
Date: January 2003 |
QCI International |
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Value-Added Auditing: Your Best Assessment Tool
This article highlights the importance of Value-added auditing. The question this article tries to address is why have so few companies registered to ISO 9001:2000?...
Company: QCI International
Date: January 2003 |
QCI International |
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Does Your Registrar Measure Up?
For many companies, ISO 9000 or QS-9000 registration is an important tool for process improvement. For others it is a mandatory requirement for doing business....
Company: QCI International
Date: January 2003 |
QCI International |
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Audit Your Auditor
From the executive summary: ‘Auditors vary widely in individual experience and skills. Manufacturers need to be aware of the reality when selecting a registrar and...
Company: BNP Media
Date: April 2003 |
BNP Media |
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Measurement of Process Capability: Cp, Cpk, Pp, Ppk, Probability Plotting, and Six Sigma
Process capability and process performance index studies are to assess a process relative to specification criteria. Quantification of this measurement is often reported using units...
Company: Smarter Solutions
Date: March 2003 |
Smarter Solutions |
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The State of Quality Auditing: It's Being Integrated Into Internal Auditing
As previously mentioned, internal auditing, quality auditing and other internal assurance/control functions are being reinvented. There are seeing more cross functionality, where perceived operational redundancies...
Company: American Society for Quality
Date: March 2001 |
American Society for Quality |
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Introduction to Capability Maturity Model Integration (CMMI) for Internal Service Departments and Professional Services Organizations
This whitepaper focuses on Capability Maturity Model Integration (CMMI), which is a process improvement framework. CMMI is an integrated approach to process improvement. The same...
Company: Tenrox
Date: April 2003 |
Tenrox |
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Facilitated Transfer of Best Practices: BHP Billiton, Ford Motor Co., and Tata Iron & Steel Co. Ltd. The transfer of best practices is one of the more neglected approaches within the knowledge management (KM) arena, yet one of the most rewarding. According... Company: APQC | 
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Technology Critical to Sarbanes-Oxley Efforts The paper depicts that the Sarbanes-Oxley Act (SOA) raises the stakes for Chief Information Officers and information technology departments by requiring certification on the performance... Company: Protiviti | Protiviti |
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Internal Audit and Quality Assessment - Advice on Meeting the New Standard Quality assessment is the term the Institute of Internal Auditors (IIA) now uses for what had been called quality assurance reviews. The aim of the... Company: Protiviti | Protiviti |
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Expanding Horizons Lure New Breed of Internal Auditors Word is getting out: Internal audit is a darn good career. So it comes as no surprise that the field is attracting a growing number... Company: Protiviti | Protiviti |
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Clock Ticking for Standard 1312 Compliance With the start of 2005, companies across America have only two years remaining in which to comply with the Institute of Internal Auditors' Standard 1312... Company: Protiviti | Protiviti |
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Process Model Improves Wound Care Turnaround Time With a robust quality improvement program in its Emergency Department (ED) since 1998, LDS Hospital in Salt Lake City, Utah, USA, has frequently used the... Company: iSixSigma | iSixSigma |
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Choosing Kaizen to Overcome Challenges in ED Project What happens when an Emergency Department (ED) undergoes major upheaval in the midst of a Six Sigma project? A Kaizen is a directed effort that... Company: iSixSigma | iSixSigma |
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White Paper on Potential Control Strategies to Address Cumulative Impacts From Air Pollution
This white paper is intended to present a forward-looking comprehensive strategy of how the Air Quality Management District (AQMD) intends to identify and further address...
Company: AQMD
Date: August 2003 |
AQMD |
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Business Process Audit
The company management teams generally talk about becoming more process-centric and using processes to guide their management, measurement and investment decisions. One tool that has...
Company: Business Process Trends
Date: June 2003 |
Business Process Trends |
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A Better Approach to Vendor Audits The costs and complexity of vendor auditing in the pharmaceutical industry run high, sacrificing time and efficiency. There is an urgent need to reduce the... Company: Pharma Manufacturing | Pharma Manufacturing |
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