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Practical Approaches for Securing Web Applications across the Software Delivery Lifecycle
Learn how to implement a robust process for integrating security and risk management throughout your web application software development lifecycle.
Sponsored by: IBM
Date: November 2009 |
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Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your...
Sponsored by: Cerylion
Date: November 2009 |
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The Real Value Of Outsourcing To Achieve Process Improvement
All thriving Companies occupying topmost positions in their Business arenas share one characteristic that keeps their market share positions secure and shareholder value growing. They...
Company: Everest Group
Date: July 2002 |
Everest Group |
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Incentives: Don't Sign An Outsourcing Contract Without Them
This Article clearly emphasizes on the use of incentives in an outsourcing contract. There is a belief that such concept will become increasingly popular because...
Company: Everest Group
Date: July 2000 |
Everest Group |
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Ten Key Questions For Developing Effective Service Level Agreements
In a service level agreement (SLA), a supplier agrees to achieve defined levels of performance and a customer obtains rights and remedies if the supplier...
Company: Everest Group
Date: October 2001 |
Everest Group |
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A Guide For Establishing Service Level Specifications For Outsourcing Relationships
Determining appropriate service level specifications is a crucial foundation for a successful outsourcing relationship. In outsourcing, an organization turns over the ownership of a non-core,...
Company: Everest Group
Date: December 2001 |
Everest Group |
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The When and Why of Benchmarking
When companies make the decision to outsource or they have already outsourced they often ask the question, "Why benchmark?" They are confident that outsourcing...
Company: Everest Group
Date: December 1997 |
Everest Group |
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Philips Consumer Electronics Revamps Distribution With Outsourced Solution
The North American division of the electronics giant wanted to improve customer service and reduce costs with a more integrated logistics operation. It elected to...
Company: Global Logistics & Supply Chain Strategies
Date: August 2003 |
Global Logistics & Supply Chain Strategies |
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Outsourcing-An Upward Trend
It has been realised that the concept of outsourcing has rearly shown an upward trend. The estimation of growth of this concept has been high...
Company: USCO Logistics
Date: January 2003 |
USCO Logistics |
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Case Study on Indemnification
Most outsourcing contracts include indemnification provisions. In drafting such provisions, as well as in following the procedures to make a claim for indemnification, the party...
Company: Outsourcing Law
Date: January 2003 |
Outsourcing Law |
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Audit Rights in Outsourcing
This article discusses about the laws relating to Outsourcing services in the telecommunications industry. The customers face problems like expecting that the service provider's invoices...
Company: Outsourcing Law
Date: January 2003 |
Outsourcing Law |
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International Outsourcing: “Choice of Forum
This article highlights the issues of the legal doctrine of forum non conveniens (inconvenient judicial forum) in international disputes to be adjudicated by courts in...
Company: Outsourcing Law
Date: January 2003 |
Outsourcing Law |
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How to Build It and Keep It
The article describes the stages of contract management. In contracting for long-term services agreements, the user must design and implement its own strategies that will...
Company: Outsourcing Law
Date: January 2003 |
Outsourcing Law |
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International Outsourcing: Legality of Xenophobia in Outsourcing
In the United States, layoffs during the downward economic cycle following the dot.com bubble and then the 9/11 attack have had a severe impact on...
Company: Outsourcing Law
Date: January 2003 |
Outsourcing Law |
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Replacing a Service Provider in Midstream: Case Study on Equifax Spin-off, Certegy's Cancellation of EDS Contract and Hiring of IBM
The termination of a long-term outsourcing contract in midstream, before the normal expiration, requires careful legal and business planning. It may also require payment of...
Company: Outsourcing Law
Date: January 2003 |
Outsourcing Law |
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Securities Fraud in Contingent Outsourcing: Transactions Processing for Securitization of Asset Backed Securities
Specialized outsourcing service providers manage the collection process for consumer receivables such as credit card debt, consumer installment purchases of goods from retail stores, home...
Company: Outsourcing Law
Date: April 2003 |
Outsourcing Law |
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Contract Carriage Agreements Matching Expectations And Deliverables
The purpose of this white paper is to provide a method of approach for the development of Contract Carriage relationships. Of equal importance is to...
Company: TransportGistics
Date: June 2003 |
TransportGistics |
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Logistics Outsourcing: Making a Long-Term Commitment
Experienced outsourcers identify keys to establishing long-term relationships with third-party logistics providers, for better or for worse. To learn the secrets of outsourcing for the...
Company: Inbound Logistics
Date: July 2002 |
Inbound Logistics |
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Service Parts Logistics: Taking it Outside
The article sheds light on the issue that companies outsource service parts logistics to focus on their core competencies. Many companies have looked at the...
Company: Inbound Logistics
Date: February 2002 |
Inbound Logistics |
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Establishing Service Level Agreements
"If you want to better manage your customers' expectations, a service level agreement (SLA) may be worth considering. An SLA is a negotiated agreement designed...
Company: naomi karten
Date: January 2003 |
naomi karten |
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Strengthen service-level agreements
"Buying network infrastructure is hard enough, but making sure your service provider lives up to its commitments is an ongoing challenge that takes time and...
Company: Network World
Date: January 2003 |
Network World |
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The Snowball Effect : Characteristics of Outstanding Outsourcing Relationships
"The article states about the relationship and agreement in outsourcing. Outstanding success in outsourcing occurs when the buyer selects a service provider that ensures the...
Company: Everest Group
Date: February 2002 |
Everest Group |
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Change Without Pain – An Alternative Model for Year One of Outsourcing Agreements
Studies show that, when asked what they would do differently in structuring their outsourcing relationships, both buyers and service providers respond that they would do...
Company: SourceNet Solutions
Date: January 2003 |
SourceNet Solutions |
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Outsourcing Relationships : Why Are They So Difficult to Manage?
Managing a long-term outsourcing relationship is no easy task. It takes many years to maintain outsourcing relationship, enabling to pinpoint the root causes of...
Company: Everest Group
Date: January 2002 |
Everest Group |
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The Whole Ball of Wax
Unlike traditional outsourcers, BPOs can connect processes in new, efficient ways that their clients never dreamed of. But once you turn over an entire business...
Company: Penton Media
Date: November 2001 |
Penton Media |
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Negotiating an Open Marriage
This article expresses that one of the most difficult topics to discuss when negotiating the formation of a joint venture is what business lawyers call...
Company: Ross Crossland Weston Mirus
Date: August 2002 |
Ross Crossland Weston Mirus |
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Time to Take Sides
It is good practice to tailor service levels agreements (SLAs) to specific parts of the business. This allows for 'haute-couture' for business-critical applications and a...
Company: infraforum.net
Date: July 1999 |
infraforum.net |
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Service Level Agreements: Summing Up
Service Level Agreements (SLA) are becoming required documents because they capture and summarize a communications and negotiation process that leads to openness and understanding. Given...
Company: Global Learning Resources
Date: October 2001 |
Global Learning Resources |
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Establishing Effective Service Level Measures
Properly identifying and developing service level metrics is a major factor in building a successful outsourcing contract. The development and governance of these metrics involves...
Company: The David Consulting Group
Date: January 2003 |
The David Consulting Group |
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Call Center Outsourcing
The do's and don't of call center outsourcing, Creating a successful outsourcing relationship. In an ideal world a contact center outsourcing relationship should see...
Company: Call Center Learning Center
Date: January 2003 |
Call Center Learning Center |
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The Do's and Don't of Call Center Outsourcing
The do's and don't of call center outsourcing, Creating a successful outsourcing relationship. In an ideal world a contact center outsourcing relationship should see...
Company: Call Center Learning Center
Date: January 2003 |
Call Center Learning Center |
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How to Get In and Out of an Outsourcing Deal
Vendors can avoid a bad deal or get out of a bad deal by planning for the end from the beginning, building key milestones and...
Company: BMC Remedy
Date: January 2002 |
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How I Learned to Stop Worrying and Love Outsourcing Negotiations
Outsourcing will take at least as long to negotiate as you have time available to negotiate, and probably longer. If you limit the time you...
Company: Everest Group
Date: January 2003 |
Everest Group |
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outsourcing relationships
At their best, can go beyond just reducing costs to create real value. However, achieving both requires careful management. Effective outsourcing demands that client and...
Company: IDG (International Data Group)
Date: October 2001 |
IDG (International Data Group) |
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WRITING AN OUTSOURCING CONTRACT
An outsourcing agreement is much like any other contract: it is putting in writing what the two companies agree will be done by each party,...
Company: hsv.com
Date: January 2003 |
hsv.com |
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As The Company Changes, So Goes The Contract
Many companies are shifting their strategic position regularly, so it is important to have a flexible contract that changes with the business. To realign the...
Company: OutsourcingAnalyst.com
Date: September 1999 |
OutsourcingAnalyst.com |
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Don't Skip On The Details - Structuring And Documenting The Real Content Of Outsourcing Agreements
Most outsourcing agreements are complex services arrangements that typically involve the transfer of various assets and factors of production, including relevant personnel, to the outsourcing...
Company: OutsourcingAnalyst.com
Date: April 2002 |
OutsourcingAnalyst.com |
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Contracting For Energy Management Outsourcing
The article is about Energy management outsourcing ("EMO"), which means turning over responsibility for some or all of a company's energy management function to a...
Company: Everest Group
Date: November 2001 |
Everest Group |
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13 Big Mistakes To Avoid
The article presents a lucky list of how to raise the odds on outsourcing success. These suggest that vendors need to be more transparent about...
Company: OutSourcing Journal
Date: December 2000 |
OutSourcing Journal |
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The e-Franchise is Coming!
Electronic sales of franchises soon will become a reality. Current technology, the recent adoption of the federal electronic signature law1, and a pending Federal Trade...
Company: Reed Elsevier
Date: May 2003 |
Reed Elsevier |
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Franchise Development and Financing
Whether you are a franchisor or franchisee already or are interested in becoming one, franchise development requires financing. Unfortunately, while interest in franchising as a...
Company: Reed Elsevier
Date: May 2003 |
Reed Elsevier |
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