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Working the Way Salespeople Work
Get mobile software that works the way your salespeople work, one that streamlines tasks, encourages collaboration, and maximizes customer insight.
Sponsored by: Oracle
Date: January 2009 |
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- Showing items 1-40 of 98
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Create Enduring Customer Relationships
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a...
Sponsored by: Oracle
Date: January 2009 |
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Seamless Communication: Simplicity, Efficiency, and Transparency Achieved Through Integrated Wireline and Wireless Services
Reduce costs, minimize complexity and improve worker productivity by integrating your wireline and wireless services. Respected consulting firm IDC examines the benefits, challenges and the...
Sponsored by: Sprint
Date: November 2009 |
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Smart Security Choices for Mobile Workers
Citrix Online recently conducted a comprehensive survey on the subject of remote access and security to find out how organizations are (or aren't) safeguarding critical...
Sponsored by: Citrix Online
Date: June 2008 |
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The Changing Face of Commuting
Citrix Online and the polling company™ recently joined forces to conduct a survey on the subject of Web commuting.
Sponsored by: Citrix Online
Date: December 2008 |
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Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service...
Sponsored by: SkillSoft
Date: January 2008 |
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Reading The Customer
From the executive summary: ‘Consumer continually highlights customer service as a weak spot for financial institutions. For the last decade at least, many banks have...
Company: Bank Administration Institute
Date: January 2002 |
Bank Administration Institute |
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Customer Strategy
From the executive summary: ‘In the old days, a customer was something, rather than someone, to be acquired. Highly paid executives running dot-com companies regarded...
Company: CMP Media
Date: February 2002 |
CMP Media |
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Conducting User Surveys: An Ongoing Information Imperative
From the executive summary: ‘User surveys are often mentioned when information professionals formulate strategies to expand the reach and recognition of library services. However, user...
Company: Information Today
Date: September 2002 |
Information Today |
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The Customer Experience Value Chain
Forrester's evaluations confirm what companies already know — they deliver subpar experiences to customers. But it's not for lack of trying. Companies say that improving...
Company: Forrester Research
Date: March 2005 |
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Improving Customer Service at IRS
Every year, IRS receives tens of millions of calls from taxpayers seeking assistance in understanding and meeting their tax obligations. Committed to improving its customer...
Company: Aon Consulting
Date: September 2002 |
Aon Consulting |
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The New Consumer
Customer behavior changes slowly. Clearly, demographics are changing. Populations are aging, the traditional family is being redefined, and people are getting married later in life...
Company: The Boston Consulting Group
Date: December 2001 |
The Boston Consulting Group |
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Measuring Customer Value and Market Dynamics for New Products of a Firm: An Analytical Construct for Gaining Competitive Advantage
The role of customer value has been largely recognized over time by the firms as an instrument towards stimulating market share and profit optimization. The...
Company: Washington State University
Date: February 2005 |
Washington State University |
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Proving Technology ROI
Time was that IT software and system vendors didn't feel the need to clearly communicate a business case for their solutions. Indeed, it was fashionable...
Company: Kotler Marketing
Date: August 2003 |
Kotler Marketing |
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Corporations and Customers: Looking for a Few Good Metrics
Like corporate management, customers are in the business of creating and capturing value, and looking at the right metrics is the key to getting to...
Company: Carreker
Date: August 2004 |
Carreker |
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The Total Customer Experience: Best Practices of Cisco, Lands' End, and Air Products and Chemicals Regardless of whether we are business customers or independent consumers, we desire "one version of the truth." Learn how best-practice organizations provide one version of... Company: APQC | 
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How DuPont Used Insights From Needs-Based Research to Redefine Brand, Business
This article provides an insight into how DuPont Performance Coatings (DPC), a leading supplier of paint systems to the global automotive industry, used customer insights...
Company: Emerald
Date: November 2004 |
Emerald |
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White Paper: Web Analytics and Usability Testing: Understanding the Total Customer Experience
Usability testing fills the customer experience gap by enabling one to observe real customers as they interact with the site. With usability testing, one can...
Company: TechSmith
Date: June 2005 |
TechSmith |
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The Balanced Scorecard and the WRDI
This white paper outlines the application of the Workplace Relationship Development Indicator (WRDI), a diagnostic survey tool, in assisting management to implement and monitor key...
Company: WRDI Institute Pty
Date: May 2003 |
WRDI Institute Pty |
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Assessing the Role of Supply Chain Attributes in the Customer Value Proposition
Companies continue to rank customer satisfaction as a high priority. In an attempt to obtain customer satisfaction, companies often develop and identify customer requirements and...
Company: University of Houston
Date: May 2004 |
University of Houston |
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Cross-Channel Optimization: A Strategic Roadmap for Multichannel Retailers
The IBM Executive Brief: "Cross-channel optimization: A strategic roadmap for multichannel retailers" is a detailed study that examines an emerging model that is helping retailers...
Company: IBM
Date: July 2005 |
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Corporate Venture Capital Organizations in Germany: A Comparison
This paper analyzes the goals, the organizational structures and processes, and the investment criteria that underlie venture strategies in Germany today, using a sample of...
Company: Harvard University
Date: November 2003 |
Harvard University |
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5 Steps to Adopting a Business Process Approach to Management The customer/stakeholder focus of the business process approach to management asks two simple questions: Who are your customers/stakeholders, and what are the benefits that your... Company: CTQ Media | CTQ Media |
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Preventive Medicine: Employee Wellness Programs Are Prone to Legal Maladies That Require Careful Monitoring
On the basis of a survey of more than 500 major U.S. employers, Hewitt Associates reported that the number of companies using wellness and disease...
Company: Thomson Gale
Date: January 2006 |
Thomson Gale |
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Get in the Kitchen
As health-care costs have risen, 401(k) employer contributions have fallen and other perks have become more expensive, entrepreneurs have searched for inexpensive ways to boost...
Company: Thomson Gale
Date: June 2005 |
Thomson Gale |
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Pensions; CFOs: Pension Woes Take Toll on Financials
The "Pain points" of pensions are starting to hurt CFOs even more these days. The second annual Pension Management Survey, sponsored by SEI Investments, found...
Company: Thomson Gale
Date: March 2005 |
Thomson Gale |
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Employers Increase Work/Life Programs
For "Work/Life - A delicate balance," Mellon surveyed more than 600 organizations' policies and practices and compared selected results to its 1996 survey. The largest...
Company: Thomson Gale
Date: March 2004 |
Thomson Gale |
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Benefit Packages Nearing 40 Percent of Payroll
U.S. employers continue to provide a substantial amount of benefits to their workers, despite big increases in employer health care outlays and other growing benefit-related...
Company: Thomson Gale
Date: March 2003 |
Thomson Gale |
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Fuel Economy
The use of telecommuting has not gained ground for the past three years, but recent rapid increases in fuel costs may cause employers to rethink...
Company: Thomson Gale
Date: December 2005 |
Thomson Gale |
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More Workers Value Time Over Money, Survey Shows
Approximately two in five workers say they would rather have extra time off than additional pay, an increase of nearly 20 percent over the past...
Company: Thomson Gale
Date: May 2005 |
Thomson Gale |
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Find What Workers Want
It's no secret to HR that employees' attitudes about their jobs, their benefits and their employers can range from exuberant to sour. What's less well...
Company: Thomson Gale
Date: April 2005 |
Thomson Gale |
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Employers Slow Shift of Health Costs to Workers
Though the cost of employer-sponsored health care rose significantly this year, employers have not passed on all of the cost increases to employees, according to...
Company: Thomson Gale
Date: November 2004 |
Thomson Gale |
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Benefits Survey: What Are Indiana Employers Offering?
Blistering health-care cost increases have forever transformed the once paternalistic employer-provided benefit into an ever-increasing cost-share arrangement with the employee. Managed-care and disease-management programs attempted...
Company: Thomson Gale
Date: October 2004 |
Thomson Gale |
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Employment Offers
When asked which benefits they were least likely to offer executive-level job candidates, CFOs in a Robert Half Management Resources study said executive perks (like...
Company: Thomson Gale
Date: December 2003 |
Thomson Gale |
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Health Insurers Widen Coverage of Contraceptives for Women
Health insurance coverage of prescription contraceptives for women is significantly higher today than it was just a year ago, according to a survey by the...
Company: Thomson Gale
Date: October 2002 |
Thomson Gale |
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Conducting Surveys and Focus Groups
Extensively researching target market has long been viewed as a luxury - a perk available only to the corporate giants with deep pockets. But the...
Company: Entrepreneur.com
Date: September 2002 |
Entrepreneur.com |
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Give 'Em Liberty
Every day, Americans are inundated with product and service choices. Just walk down any aisle in supermarket, and a person will find that almost every...
Company: Entrepreneur.com
Date: September 2005 |
Entrepreneur.com |
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Webcast: Delivering Operational Success for Healthcare with IBM Information Integration Solutions
As a leader in helping healthcare companies move closer to their goal of becoming real-time patient-centric organizations, IBM Information Integration Solutions is providing focus on...
Company: IBM
Date: July 2006 |
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Left and Right Brain Marketing: Increase Online Conversion by Bridging Creative Development with the Analytics Process A significant rift exists that marketers have not fully acknowledged: the rift between data analysis and creative development. The trends and patterns in how... Company: [x+1] | ![[x+1]](http://i.i.com.com/cnwk.1d/i/itp/xplusone_60x50.gif)
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Five Steps to Achieving Precise Customer Targeting Online Today, the online customer touch point is the life's blood for the bulk of consumer-focused companies. In order to maximize a site's conversion performance... Company: [x+1] |
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Unlocking the Value of Your Customer Satisfaction Surveys In contemporary times business environment companies cannot afford to lose a single profitable customer. By effectively leveraging results from a customer satisfaction survey an organization... Company: CRM Today | CRM Today |
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