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Improving the Links Between IT and Consumer Service
See how listening to customers to identify problems benefits IT, while also helping your entire company drive improvements and seize new opportunities.
Sponsored by: SkillSoft
Date: January 2008 |
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Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service...
Sponsored by: SkillSoft
Date: January 2008 |
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Should Your Email Live In The Cloud? A Comparative Cost Analysis
According to Forrester, "Google is setting a new price floor on email and archiving costs." (Should Your Email Live In The Cloud? A Comparative Cost...
Sponsored by: Google
Date: September 2009 |
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ROI Case Study Google Apps TVR Communications
An ROI study by Nucleus Research found that a 400-employee customer deploying Google Apps achieved an ROI of 500% with a one-month payback. TVR Communications...
Sponsored by: Google
Date: September 2009 |
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Cloud Computing—What is its Potential Value for Your Company?
Cloud computing may be new, but one thing hasn't changed: management's insistence on justifying IT investments by return on investment and total cost of ownership....
Sponsored by: Google
Date: September 2009 |
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Google Apps 2nd Wind ROI Case Study
Nucleus Research conducted an ROI study with 2nd Wind Exercise and found that this 300-user specialty retail company achieved an ROI of 837% and a...
Sponsored by: Google
Date: September 2009 |
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Why Good Reporting is Vital to the Health of Your E-Mail System
E-mail is a business-critical communication tool. But performance issues, delivery delays, downtime and e-mail-related compliance policies makes your e-mail environment more complicated every day. In...
Sponsored by: Quest Software
Date: August 2009 |
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Live Webcast: Stop wasting time on spam. Learn how with hosted email security
Spam got you down? Learn why people are making the switch to hosted email security. Michael Osterman of Osterman Research Group describes why people are...
Sponsored by: TrendMicro
Date: October 2009 |
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Establishing the business value of portal for telecommunications- business value assessment discussion
The market is shifting. In the 21st century, the telecommunications industry is much less distinct and much more intertwined with Media and IT. Market forces...
Sponsored by: IBM
Date: June 2009 |
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Adobe LiveCycle solutions for intuitive user experiences
With Adobe® LiveCycle® Enterprise Suite (ES2) software, organizations like yours can easily deploy intuitive user experiences, using flexible guides and RIAs to help increase customer...
Sponsored by: Adobe Systems
Date: September 2009 |
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Live Webcast: Showdown in New Mexico: Google Apps vs. Microsoft Exchange
James Ferreira, CIO for the New Mexico State Attorney General's office, had a choice to make to support his growing organization: upgrade to a more...
Sponsored by: Google
Date: October 2009 |
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Sustainable IT: An interactive eBook from Intel and Symantec
Here you will find content that outlines how companies can reduce costs, lower TCO, and decrease power consumption. In the latest issue of the Intel/Symantec...
Sponsored by: Intel
Date: September 2009 |
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Enhance Customer Loyalty through Higher Responsiveness
The economic downturn is forcing businesses to tighten their belts and look for more efficient channels. Using the Internet as a business channel, and sometimes...
Sponsored by: Oracle
Date: April 2009 |
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Mission-Critical Java
Technology barriers have prevented enterprises from adopting Java-based approaches for mission critical applications with extreme and predictable computing needs. However, recent advances throughout the entire...
Sponsored by: Oracle
Date: October 2008 |
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CDPS Analyst Interview with John Webster of Illuminata
Instead of focusing on recovery after disasters, midmarket businesses need solutions that enable business continuity before and during them. Listen to the recording, "CDPS Analyst...
Sponsored by: IBM
Date: October 2009 |
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Together, we can work smarter
By giving your people the tools and resources to work more effectively, you are giving your business the opportunity to operate more efficiently.
Sponsored by: IBM
Date: January 2009 |
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No Paper Weight - A no paper solution
This white paper details a case study with a major bank showing the significant ROI savings for implementing the IBM No Paper solution as well...
Sponsored by: IBM
Date: September 2007 |
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Working the Way Salespeople Work
While sales organizations can benefit greatly from mobile innovation, many mobile applications are complex and fail to consider the unique qualities of today's mobile devices,...
Sponsored by: Oracle
Date: January 2009 |
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Create Enduring Customer Relationships
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a...
Sponsored by: Oracle
Date: January 2009 |
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Oracle CRM on Demand eBook
Growth is the focus for many executives: increasing market share and revenue, lowering costs, acquiring new customers, and enhancing the value of existing customers. However,...
Sponsored by: Oracle
Date: November 2008 |
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Social CRM Comes of Age
Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer...
Sponsored by: Oracle
Date: January 2009 |
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Differentiate Your Company with Complete CRM
This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and...
Sponsored by: Oracle
Date: January 2009 |
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How Do You Evaluate Which On-Demand CRM Solution Is Right for You?
You have analyzed your organization's business needs and determined that an on demand CRM solution will best meet your requirements. And you're not alone. Industry...
Sponsored by: Oracle
Date: January 2009 |
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Empowerment as a Growth Strategy
There is a strong technology element to employee empowerment. All levels of management and customer-facing employees need to be empowered to serve the company on...
Sponsored by: Oracle
Date: January 2009 |
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Smart Security Choices for Mobile Workers
Citrix Online recently conducted a comprehensive survey on the subject of remote access and security to find out how organizations are (or aren't) safeguarding critical...
Sponsored by: Citrix Online
Date: June 2008 |
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The Changing Face of Commuting
Citrix Online and the polling company™ recently joined forces to conduct a survey on the subject of Web commuting.
Sponsored by: Citrix Online
Date: December 2008 |
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Live Webcast: From Microsoft Exchange 2007 to Google Apps: The Delta Hotels and Resorts Story
Leading Canadian hotelier, Delta Hotels and Resorts, recently migrated from Microsoft Exchange 2007 to Google Apps. It gained significant cost savings but more importantly for...
Sponsored by: Google
Date: October 2009 |
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ComputerWorld eBook: Enterprise Management Flyover
What are the key trends driving IT management? This eBook provides the answers with in-depth articles on how organizations are driving down costs, reducing risks...
Sponsored by: Oracle
Date: June 2009 |
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Comparing Research In Motion and Microsoft Mobile Solutions
Mobile solutions are essential to a strong IT infrastructure because they facilitate employee access to information in near-real time, regardless of location. Organizations that implement...
Sponsored by: Microsoft
Date: June 2008 |
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Astaro Security Gateway: Simplifying Email, Web and Network Protection
This brief yet highly informative interactive presentation discusses the Unified Threat Management Market, the fastest growing part of the security market in the U.S. A...
Sponsored by: Astaro AG
Date: January 2009 |
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Take action based on deep process insight with business process management
Differentiate yourself from the competition with superior services and products. Business process management (BPM) powered by the IBM Smart SOA™ portfolio makes it possible by...
Sponsored by: IBM
Date: June 2009 |
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Momentum Webcast: Drive Real-World Business Processes With Microsoft Dynamics CRM (Level 100)
As the business landscape evolves, the traditional way people work together-in the office or in the field-looks very different today than it did just a...
Sponsored by: Microsoft
Date: April 2007 |
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Microsoft Dynamics Webcast: Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting (Level 100)
Diversified enterprises often need tailored customer relationship management (CRM) solutions to reflect the sales processes in different lines of business (LOBs). However, consolidated pipeline forecasting...
Sponsored by: Microsoft
Date: June 2007 |
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Momentum Webcast: Drive Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit (Level 100)
In years past, companies competed by being mostly product-centric. They organized their processes and resources based on the products and the systems that supported those...
Sponsored by: Microsoft
Date: September 2007 |
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Momentum Webcast: Do Extraordinary Things Every Day With Microsoft Dynamics CRM! (Level 100)
In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of...
Sponsored by: Microsoft
Date: April 2008 |
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Teachers Association Turns to Centralized Data Repository to Improve Member Service
The California Teachers Association (CTA) serves 350,000 members. It provides a full range of offerings, including the improvement of teaching conditions, representation in the political...
Sponsored by: Microsoft Tips
Date: April 2008 |
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SSPA's Six Top Support Issues that Keep Execs Awake at Night
Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more
Sponsored by: Citrix Online
Date: July 2007 |
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With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction
Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. Employees at 22 locations serve the needs of residential, commercial, and industrial contractors....
Sponsored by: Microsoft
Date: April 2008 |
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Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction
When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized...
Sponsored by: Microsoft
Date: April 2008 |
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Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent
For Devine Capital, the executive-level candidates with whom employees interact have high expectations. In turn, this drives the need to capture and use very detailed...
Sponsored by: Microsoft
Date: April 2008 |
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Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created...
Sponsored by: Microsoft
Date: April 2008 |
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