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Improving the Links Between IT and Consumer Service
See how listening to customers to identify problems benefits IT, while also helping your entire company drive improvements and seize new opportunities.
Sponsored by: SkillSoft
Date: January 2008 |
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The Growing Adoption of Web 2.0 in the Enterprise
This AnalystPerspectives report presents an overview of analyst observations about the concept of Web 2.0 and their opinions and predictions about its future prospects. ...
Sponsored by: SkillSoft
Date: April 2008 |
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Should Your Email Live In The Cloud? A Comparative Cost Analysis
According to Forrester, "Google is setting a new price floor on email and archiving costs." (Should Your Email Live In The Cloud? A Comparative Cost...
Sponsored by: Google
Date: September 2009 |
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ROI Case Study Google Apps TVR Communications
An ROI study by Nucleus Research found that a 400-employee customer deploying Google Apps achieved an ROI of 500% with a one-month payback. TVR Communications...
Sponsored by: Google
Date: September 2009 |
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Cloud Computing—What is its Potential Value for Your Company?
Cloud computing may be new, but one thing hasn't changed: management's insistence on justifying IT investments by return on investment and total cost of ownership....
Sponsored by: Google
Date: September 2009 |
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Why Good Reporting is Vital to the Health of Your E-Mail System
E-mail is a business-critical communication tool. But performance issues, delivery delays, downtime and e-mail-related compliance policies makes your e-mail environment more complicated every day. In...
Sponsored by: Quest Software
Date: August 2009 |
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Live Webcast: How American Cancer Society Cut the Cost of Audio Conferencing
You can cut audio conferencing costs without cutting into productivity - you just need the right solution.The American Cancer Society used to rely on a...
Sponsored by: Citrix Online Audio, LLC
Date: October 2009 |
Citrix Online Audio, LLC |
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Unified Communications
Waiting for information via email is no longer acceptable. Today's communication channels must deliver immediate presence and interaction. Successful companies know this and are responding...
Sponsored by: Plantronics
Date: October 2009 |
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Web 2.0 @ work: how CIOs can help drive business returns by improving organizational effectiveness
Without access to historical information, organizations today would be severely limited in their ability to make informed, appropriate decisions regarding even the most basic aspects...
Sponsored by: IBM
Date: January 2009 |
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Work Smarter with Telephony Integration and Unified Communications and Collaboration Solutions from IBM
In a rapidly changing world economy, organizations need to become more efficient, more innovative, and more responsive to their customers -- all the while reducing...
Sponsored by: IBM
Date: October 2009 |
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UC2 Software: Reduce Cost and Unleash Collaborative Power
In 2009 you can immediately help reduce IT and travel costs, while simultaneously improving communications and collaboration with office, remote and mobile co-workers, customers, partners...
Sponsored by: IBM
Date: January 2009 |
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Adobe LiveCycle solutions for intuitive user experiences
With Adobe® LiveCycle® Enterprise Suite (ES2) software, organizations like yours can easily deploy intuitive user experiences, using flexible guides and RIAs to help increase customer...
Sponsored by: Adobe Systems
Date: September 2009 |
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Live Webcast: Showdown in New Mexico: Google Apps vs. Microsoft Exchange
James Ferreira, CIO for the New Mexico State Attorney General's office, had a choice to make to support his growing organization: upgrade to a more...
Sponsored by: Google
Date: October 2009 |
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Enhance Customer Loyalty through Higher Responsiveness
The economic downturn is forcing businesses to tighten their belts and look for more efficient channels. Using the Internet as a business channel, and sometimes...
Sponsored by: Oracle
Date: April 2009 |
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Find cost-effective solutions to help your business stay up and running
Business continuity is at risk in many smaller companies, but IT professionals feel there's no way to address it. In the Illuminata CDP Paper, you'll...
Sponsored by: IBM
Date: July 2009 |
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Security Threat Report: July 2009 update
2009 has proven malware attacks are continuing to broaden. While the number of web-based attacks outweighs the attacks through email, financially-motivated cybercriminals are turning their...
Sponsored by: Sophos
Date: July 2009 |
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It's All About the Salesperson: Taking Advantage of Web 2.0
Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparable...
Sponsored by: Oracle
Date: August 2008 |
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Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales
A new set of business practices are slowly but steadily starting to creep into the way companies sell their wares to customers. This new trend...
Sponsored by: Oracle
Date: August 2008 |
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Social CRM Comes of Age
Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer...
Sponsored by: Oracle
Date: January 2009 |
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Working the Way Salespeople Work
While sales organizations can benefit greatly from mobile innovation, many mobile applications are complex and fail to consider the unique qualities of today's mobile devices,...
Sponsored by: Oracle
Date: January 2009 |
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Web 2.0 and Sales Process Management
This report discusses how Web 2.0 systems and applications can support management of sales processes.
Sponsored by: Oracle
Date: January 2009 |
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Best Practices in the Call Center: A Customer Touch-Point Methodology
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all...
Sponsored by: Oracle
Date: January 2009 |
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Successful Agile with HP Quality Center - Market leading software for Quality Assurance
Agile software development is quickly becomingthe preferred way to build mission-critical software systems. However, if it is not implemented properly customers can run the risk...
Sponsored by: Hewlett-Packard (HP)
Date: January 2009 |
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Live Webcast: From Microsoft Exchange 2007 to Google Apps: The Delta Hotels and Resorts Story
Leading Canadian hotelier, Delta Hotels and Resorts, recently migrated from Microsoft Exchange 2007 to Google Apps. It gained significant cost savings but more importantly for...
Sponsored by: Google
Date: October 2009 |
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Search Applications: The Future of Enterprise Search
Enterprise search is changing. It's about immediate usability. Watch this new program and learn how to use search applications to improve daily decision-making, increase revenues,...
Sponsored by: Endeca Technologies
Date: October 2009 |
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Customer Satisfaction with Email Archiving Systems
Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. Osterman Research conducted a primary survey specifically...
Sponsored by: Sunbelt Software
Date: July 2008 |
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ComputerWorld eBook: Enterprise Management Flyover
What are the key trends driving IT management? This eBook provides the answers with in-depth articles on how organizations are driving down costs, reducing risks...
Sponsored by: Oracle
Date: June 2009 |
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Astaro Security Gateway: Simplifying Email, Web and Network Protection
This brief yet highly informative interactive presentation discusses the Unified Threat Management Market, the fastest growing part of the security market in the U.S. A...
Sponsored by: Astaro AG
Date: January 2009 |
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Why and How You Should Find and Fix Index Fragmentation
In a high-volume database you need frequent critical maintenance. If you skip this important task, index fragmentation may cause wasted space, inefficient I/O and poor...
Sponsored by: Quest Software
Date: August 2009 |
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Overcoming IP Telephony Performance Issues in a Converged Network
When implementing Voice over IP (VoIP) onto a data network, you must ensure that the equipment capable of handling the additional load, and, more importantly,...
Sponsored by: Global Knowledge
Date: August 2009 |
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Anthem Education Group: More Bang for the Buck
Anthem Education Group was paying too much for a third-party service that charged a monthly fee for printer toner with a premium for service calls....
Sponsored by: Dell
Date: September 2009 |
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Comparing Research In Motion and Microsoft Mobile Solutions
Mobile solutions are essential to a strong IT infrastructure because they facilitate employee access to information in near-real time, regardless of location. Organizations that implement...
Sponsored by: Microsoft
Date: June 2008 |
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The Essentials Series: Why You Need to Defragment
Authored by Microsoft MVP Greg Shields, this tech report is a call to arms for Windows administrators, reminding them why defragmenting is so important. ...
Sponsored by: Diskeeper
Date: September 2009 |
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Work smarter to remain competitive and keep up with customer demands
This webcast, "Untangle Your Connectivity Infrastructure — Free Up Your Cost," shows how IBM SOA solutions and IBM WebSphere® untangle costly and debilitating complexities associated...
Sponsored by: IBM
Date: July 2009 |
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IDC ROI Calculator for IBM Tivoli Netcool
This ROI calculator from IDC will help you quickly and easily understand the average annual benefit that you may be able to achieve using IBM®...
Sponsored by: IBM
Date: August 2009 |
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IBM Smart SOA approach in action: Application Foundation Demo.
This demo shows how the IBM® Smart SOA™ application foundation helped JK Enterprises as their business expanded. You'll see how IBM helped them improve their...
Sponsored by: IBM
Date: October 2009 |
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Why Free Patch Management Tools Could Cost You More
As organizations look to keep operating expenses down, "free" technology solutions start to look more attractive. However, when choosing a solution for patching your systems...
Sponsored by: KACE
Date: October 2009 |
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Web Conferencing for Better Collaboration and Reduced Travel
"Tell me and I'll forget. Show me and I might remember. Involve me and I'll understand." Hear Robert P....
Sponsored by: Citrix Online
Date: October 2009 |
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Triumph over the economy with a Smart SOATM Application Foundation.
So what if things are tough out there, you can still deliver your business objectives while saving costs with the right application foundation. In this...
Sponsored by: IBM
Date: March 2009 |
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Dell Client Migration and Deployment Services
Dell Client Migration and Deployment Services are designed to reduce costs, save deployment time, mitigate risk, and reduce network traffic to ensure a successful migration....
Sponsored by: Dell
Date: January 2007 |
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Dell ImageDirect
Dell ImageDirect helps to securely create, load, and manage custom images onto the Dell client systems your organization purchases.
Sponsored by: Dell
Date: January 2008 |
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