White Paper Improving the Links Between IT and Consumer Service See how listening to customers to identify problems benefits IT, while also helping your entire company drive improvements and seize new opportunities.

Tags: Information Technology, Management, Strategy

Sponsored by: SkillSoft
Date: January 2008
SkillSoft
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White Paper The Growing Adoption of Web 2.0 in the Enterprise This AnalystPerspectives report presents an overview of analyst observations about the concept of Web 2.0 and their opinions and predictions about its future prospects. ...

Tags: Advertising & Promotion, Channel Management, Internet, Marketing, Online Communications

Sponsored by: SkillSoft
Date: April 2008
SkillSoft
White Paper Should Your Email Live In The Cloud? A Comparative Cost Analysis According to Forrester, "Google is setting a new price floor on email and archiving costs." (Should Your Email Live In The Cloud? A Comparative Cost...

Tags: Analysis, Online Communications, Google Inc., Forrester Research Inc., Enterprise Software

Sponsored by: Google
Date: September 2009
Google
White Paper ROI Case Study Google Apps TVR Communications An ROI study by Nucleus Research found that a 400-employee customer deploying Google Apps achieved an ROI of 500% with a one-month payback. TVR Communications...

Tags: Cloud Computing, Finance, Google Apps, Google Inc., Managerial Accounting

Sponsored by: Google
Date: September 2009
Google
White Paper Cloud Computing—What is its Potential Value for Your Company? Cloud computing may be new, but one thing hasn't changed: management's insistence on justifying IT investments by return on investment and total cost of ownership....

Tags: Cloud Computing, Finance, Google Inc., Hardware, Managerial Accounting

Sponsored by: Google
Date: September 2009
Google
White Paper Why Good Reporting is Vital to the Health of Your E-Mail System E-mail is a business-critical communication tool. But performance issues, delivery delays, downtime and e-mail-related compliance policies makes your e-mail environment more complicated every day. In...

Tags: E-mail, Environment, Health Care, Online Communications, Quest Software Inc.

Sponsored by: Quest Software
Date: August 2009
Quest Software
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Webcast Live Webcast: How American Cancer Society Cut the Cost of Audio Conferencing You can cut audio conferencing costs without cutting into productivity - you just need the right solution.The American Cancer Society used to rely on a...

Tags: American Cancer Society, Audioconferencing, Monitor, Webcast

Sponsored by: Citrix Online Audio, LLC
Date: October 2009
Citrix Online Audio, LLC
Webcast Unified Communications Waiting for information via email is no longer acceptable. Today's communication channels must deliver immediate presence and interaction. Successful companies know this and are responding...

Tags: Collaboration, E-mail, Online Communications, Plantronics, Unified Communications

Sponsored by: Plantronics
Date: October 2009
Plantronics
White Paper Web 2.0 @ work: how CIOs can help drive business returns by improving organizational effectiveness Without access to historical information, organizations today would be severely limited in their ability to make informed, appropriate decisions regarding even the most basic aspects...

Tags: Channel Management, CIO, Internet, Marketing, Web

Sponsored by: IBM
Date: January 2009
IBM
Webcast Work Smarter with Telephony Integration and Unified Communications and Collaboration Solutions from IBM In a rapidly changing world economy, organizations need to become more efficient, more innovative, and more responsive to their customers -- all the while reducing...

Tags: Collaboration, IBM Corp., Integration, Networking, Telecom & Utilities

Sponsored by: IBM
Date: October 2009
IBM
Webcast UC2 Software: Reduce Cost and Unleash Collaborative Power In 2009 you can immediately help reduce IT and travel costs, while simultaneously improving communications and collaboration with office, remote and mobile co-workers, customers, partners...

Tags: Collaboration, Enterprise Software, Groupware, IBM Corp., IBM Lotus SameTime

Sponsored by: IBM
Date: January 2009
IBM
White Paper Adobe LiveCycle solutions for intuitive user experiences With Adobe® LiveCycle® Enterprise Suite (ES2) software, organizations like yours can easily deploy intuitive user experiences, using flexible guides and RIAs to help increase customer...

Tags: Adobe LiveCycle, Adobe Systems Inc., Finance, Managerial Accounting, Marketing

Sponsored by: Adobe Systems
Date: September 2009
Adobe Systems
Webcast Live Webcast: Showdown in New Mexico: Google Apps vs. Microsoft Exchange James Ferreira, CIO for the New Mexico State Attorney General's office, had a choice to make to support his growing organization: upgrade to a more...

Tags: Agency, Software, Microsoft Exchange Server, Microsoft Corp., Groupware

Sponsored by: Google
Date: October 2009
Google
White Paper Enhance Customer Loyalty through Higher Responsiveness The economic downturn is forcing businesses to tighten their belts and look for more efficient channels. Using the Internet as a business channel, and sometimes...

Tags: Channel, Cloud Computing, Internet, Management, Oracle Corp.

Sponsored by: Oracle
Date: April 2009
Oracle
White Paper Find cost-effective solutions to help your business stay up and running Business continuity is at risk in many smaller companies, but IT professionals feel there's no way to address it. In the Illuminata CDP Paper, you'll...

Tags: Backups, Storage, It Services, It service Management, It Management

Sponsored by: IBM
Date: July 2009
IBM
White Paper Security Threat Report: July 2009 update 2009 has proven malware attacks are continuing to broaden. While the number of web-based attacks outweighs the attacks through email, financially-motivated cybercriminals are turning their...

Tags: Advertising & Promotion, Spyware, Adware & Malware, Sophos Plc., Social Networking, Security

Sponsored by: Sophos
Date: July 2009
Sophos
White Paper It's All About the Salesperson: Taking Advantage of Web 2.0 Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparable...

Tags: Advertising & Promotion, Web, Social Networking, Sales Strategy, Sales Force Management

Sponsored by: Oracle
Date: August 2008
Oracle
White Paper Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales A new set of business practices are slowly but steadily starting to creep into the way companies sell their wares to customers. This new trend...

Tags: Online Collaboration, Sales, Sales Force Management, Sales Strategy

Sponsored by: Oracle
Date: August 2008
Oracle
White Paper Social CRM Comes of Age Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer...

Tags: Advertising & Promotion, Construction, CRM, Customer, Customer Relationship Management (CRM)

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Working the Way Salespeople Work While sales organizations can benefit greatly from mobile innovation, many mobile applications are complex and fail to consider the unique qualities of today's mobile devices,...

Tags: Advertising & Promotion, Marketing, Mobile

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Web 2.0 and Sales Process Management This report discusses how Web 2.0 systems and applications can support management of sales processes.

Tags: Internet, Oracle Corp., Sales, Sales Process, Sales Strategy

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Best Practices in the Call Center: A Customer Touch-Point Methodology One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all...

Tags: Best Practice, Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Successful Agile with HP Quality Center - Market leading software for Quality Assurance Agile software development is quickly becomingthe preferred way to build mission-critical software systems. However, if it is not implemented properly customers can run the risk...

Tags: Development Tools, Team Management, Software/Web Development, Software Development, Software

Sponsored by: Hewlett-Packard (HP)
Date: January 2009
Hewlett-Packard (HP)
Webcast Live Webcast: From Microsoft Exchange 2007 to Google Apps: The Delta Hotels and Resorts Story Leading Canadian hotelier, Delta Hotels and Resorts, recently migrated from Microsoft Exchange 2007 to Google Apps. It gained significant cost savings but more importantly for...

Tags: Cloud Computing, Google Apps, Google Inc., Microsoft Corp., Microsoft Exchange Server

Sponsored by: Google
Date: October 2009
Google
Webcast Search Applications: The Future of Enterprise Search Enterprise search is changing. It's about immediate usability. Watch this new program and learn how to use search applications to improve daily decision-making, increase revenues,...

Tags: Cloud Computing, Endeca Technologies Inc., Enterprise Search, Search

Sponsored by: Endeca Technologies
Date: October 2009
Endeca Technologies
White Paper Customer Satisfaction with Email Archiving Systems Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. Osterman Research conducted a primary survey specifically...

Tags: Archiving, Business Intelligence, Customer Satisfaction, Data Management, E-mail

Sponsored by: Sunbelt Software
Date: July 2008
Sunbelt Software
White Paper ComputerWorld eBook: Enterprise Management Flyover What are the key trends driving IT management? This eBook provides the answers with in-depth articles on how organizations are driving down costs, reducing risks...

Tags: Computerworld, E-books, Enterprise Management, Oracle Corp., Personal Technology

Sponsored by: Oracle
Date: June 2009
Oracle
Presentation Astaro Security Gateway: Simplifying Email, Web and Network Protection This brief yet highly informative interactive presentation discusses the Unified Threat Management Market, the fastest growing part of the security market in the U.S. A...

Tags: Astaro AG, Astaro Security Gateway, E-mail, Network, Online Communications

Sponsored by: Astaro AG
Date: January 2009
Astaro AG
White Paper Why and How You Should Find and Fix Index Fragmentation In a high-volume database you need frequent critical maintenance. If you skip this important task, index fragmentation may cause wasted space, inefficient I/O and poor...

Tags: Data Management, Databases, Enterprise Software, Fragmentation, Human Resources

Sponsored by: Quest Software
Date: August 2009
Quest Software
White Paper Overcoming IP Telephony Performance Issues in a Converged Network When implementing Voice over IP (VoIP) onto a data network, you must ensure that the equipment capable of handling the additional load, and, more importantly,...

Tags: Converged Network, Voice Traffic, Traffic, Telephony, Telecommunications

Sponsored by: Global Knowledge
Date: August 2009
Global Knowledge
Case Study Anthem Education Group: More Bang for the Buck Anthem Education Group was paying too much for a third-party service that charged a monthly fee for printer toner with a premium for service calls....

Tags: Dell Computer Corp., Education, Hardware, Peripherals, Printers

Sponsored by: Dell
Date: September 2009
Dell
White Paper Comparing Research In Motion and Microsoft Mobile Solutions Mobile solutions are essential to a strong IT infrastructure because they facilitate employee access to information in near-real time, regardless of location. Organizations that implement...

Tags: Advertising & Promotion, Benefit, Marketing, Microsoft Corp., Mobile

Sponsored by: Microsoft
Date: June 2008
Microsoft
White Paper The Essentials Series: Why You Need to Defragment Authored by Microsoft MVP Greg Shields, this tech report is a call to arms for Windows administrators, reminding them why defragmenting is so important. ...

Tags: Diskeeper Corp., Fragmentation

Sponsored by: Diskeeper
Date: September 2009
Diskeeper
Webcast Work smarter to remain competitive and keep up with customer demands This webcast, "Untangle Your Connectivity Infrastructure — Free Up Your Cost," shows how IBM SOA solutions and IBM WebSphere® untangle costly and debilitating complexities associated...

Tags: Application Servers, Enterprise Software, IBM Corp., Middleware, Service-Oriented Architecture (SOA)

Sponsored by: IBM
Date: July 2009
IBM
Tools & Templates IDC ROI Calculator for IBM Tivoli Netcool This ROI calculator from IDC will help you quickly and easily understand the average annual benefit that you may be able to achieve using IBM®...

Tags: Benefits, Finance, Human Resources, IBM Corp., International Data Corp.

Sponsored by: IBM
Date: August 2009
IBM
Download IBM Smart SOA approach in action: Application Foundation Demo. This demo shows how the IBM® Smart SOA™ application foundation helped JK Enterprises as their business expanded. You'll see how IBM helped them improve their...

Tags: Enterprise Software, Software, SOA, Service-Oriented Architecture (SOA), Roi/Tco

Sponsored by: IBM
Date: October 2009
IBM
White Paper Why Free Patch Management Tools Could Cost You More As organizations look to keep operating expenses down, "free" technology solutions start to look more attractive. However, when choosing a solution for patching your systems...

Tags: Finance, Kace, Managerial Accounting, Patch Management, Patches

Sponsored by: KACE
Date: October 2009
KACE
Presentation Web Conferencing for Better Collaboration and Reduced Travel "Tell me and I'll forget. Show me and I might remember. Involve me and I'll understand." Hear Robert P....

Tags: Citrix Systems Inc., Collaboration, Enterprise Software, Groupware, Internet

Sponsored by: Citrix Online
Date: October 2009
Citrix Online
Webcast Triumph over the economy with a Smart SOATM Application Foundation. So what if things are tough out there, you can still deliver your business objectives while saving costs with the right application foundation. In this...

Tags: Application Servers, Software Development, Software, Roi/Tco, Open Source

Sponsored by: IBM
Date: March 2009
IBM
White Paper Dell Client Migration and Deployment Services Dell Client Migration and Deployment Services are designed to reduce costs, save deployment time, mitigate risk, and reduce network traffic to ensure a successful migration....

Tags: Dell Computer Corp., Migration

Sponsored by: Dell
Date: January 2007
Dell
White Paper Dell ImageDirect Dell ImageDirect helps to securely create, load, and manage custom images onto the Dell client systems your organization purchases.

Tags: Dell Computer Corp.

Sponsored by: Dell
Date: January 2008
Dell

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