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Best Practices in the Call Center: A Customer Touch-Point Methodology
Improve customer satisfaction in your contact center -- while reducing costs -- with an approach that puts all client touch-points on one continuum.
Sponsored by: Oracle
Date: January 2009 |
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- Showing items 1-40 of 97
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Financial Services Company Gains Improved Sales Performance With Easy-to-Use Solution
Security Benefit is a growing financial services company with more than 790 employees. Headquartered in Topeka, Kansas, the company's outside sales team operates from remote...
Sponsored by: Microsoft
Date: January 2008 |
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A comparison of IBM® WebSphere® Application Server and JBoss by RedHat
Succeeding in today's economy not only means utilizing technology to create intelligent, instrumented and interconnected solutions, but leveraging technology to optimize costs and do more...
Sponsored by: IBM
Date: October 2009 |
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The Top Five Emerging Trends in Learning Technology
Users have wielded their unique power to significantly impact today's top five learning technology trends. This new white paper explores those trends, looking at factors...
Sponsored by: SumTotal Systems
Date: July 2008 |
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CASE STUDY: Lead Generation
A developer of high-end asset tracking and lifecycle management software wanted to generate qualified leads for its inside sales force. The company’s previous direct mail...
Company: Channels Source Direct
Date: February 2003 |
Channels Source Direct |
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Sales Force Sizing and Deployment
Companies need a strategic mix of sales channels which are organized, structured, sized and deployed to address your customers needs as effectively and efficiently as...
Company: youngltd
Date: January 2003 |
youngltd |
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Revving Up Your Sales Force Revenue Engine
No one will dispute the importance of effective sales talent to help drive revenue success. Sales resources get customers, grow revenue, keep customers, launch products,...
Company: The Alexander Group
Date: January 2003 |
The Alexander Group |
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Recruiting Salespeople: The Death Of A Sales Plan
This case study is an amalgam of several true stories about technology-based companies that faced the challenge of recruiting salespeople and building a sales force...
Company: SeaBird Associates
Date: January 2003 |
SeaBird Associates |
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Should You Hire An Outside Salesperson?
This article summarizes the process of implementing an outside sales program. That can mean anywhere from thinking about doing it, to developing a compensation plan,...
Company: David Fellman & Associates
Date: January 2003 |
David Fellman & Associates |
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21 Pretty Good Questions To Ask A Potential Salesperson
It’s probably not too surprising that an article about questions will start with one. Here it is: “If you had it to do over again,...
Company: David Fellman & Associates
Date: January 2003 |
David Fellman & Associates |
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Finding A Decent Salesman
In order to improve the changes of finding a good salesperson through the use of ads, it's important to use them well. Some people only...
Company: Dave Kahle
Date: January 2000 |
Dave Kahle |
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Use The Pinpoint Process For Sales Selection
The article asserts that choosing the right candidate for a sales position has proven to be one of the toughest parts of the job for...
Company: justsell.com
Date: January 2003 |
justsell.com |
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Salesforce Management
Motivation by definition comes from within and our job as sales managers is to create an environment where your sales force will motivate themselves, right....
Company: Speakers Roundtable
Date: January 2003 |
Speakers Roundtable |
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Motivating Employees
What motivates you and your employees? Many employers believe that money is the most effective motivator. The problem is that this method gets expensive and...
Company: Speakers Roundtable
Date: January 2003 |
Speakers Roundtable |
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Weed Out Those Bad Apples At The Interview
Article brings out that hiring new team members is time consuming and difficult. Team member are the frontline and the bottom line of ones organization....
Company: furninfo.com
Date: January 2003 |
furninfo.com |
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Hiring the Almost Acceptable Salesperson
Article talks about the sales management strategies, on how to avoid hiring someone who isn't right for the job or your company. It takes into...
Company: furninfo.com
Date: January 2003 |
furninfo.com |
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The 10 Traits of Great Distributor Salespeople
When it comes to hiring salespeople, most distributors follow a predictable pattern. They hire someone for a job in the warehouse, then put him or...
Company: Pfingsten Publishing
Date: February 2000 |
Pfingsten Publishing |
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Hiring The Right Salespeople
Article mentions that staffing is a critical job function area for sales managers yet most sales managers perform woefully in this area. Some are reactive...
Company: Tom Reilly Training
Date: January 2000 |
Tom Reilly Training |
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How To Hire Superior Salespeople
Hiring salespeople who are motivated and energetic to begin with is essential. Many organizations miss the boat when it comes to recruiting salespeople. Too many...
Company: eFrog Pond
Date: January 2003 |
eFrog Pond |
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The 10 Keys To Successfully Recruiting Experienced Agents
This paper illustrates 10 Keys to successfully recruit experienced agents. Don’t make the mistake of only wanting the best agents or those from offices above...
Company: eFrog Pond
Date: January 2003 |
eFrog Pond |
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Make Your Company #1 In The Marketplace
Change is the only constant in real estate. Associates are often changing firms for a variety of reasons. For Brokers, knowing how to recruit the...
Company: eFrog Pond
Date: January 2002 |
eFrog Pond |
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Overcoming The Obstacles Of Recruiting
Quality recruiting and retention are still the #1 issues facing most real estate firms, and competition is heating up as traditional brokerages, web-based real estate...
Company: eFrog Pond
Date: January 2002 |
eFrog Pond |
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Manufacturer Prospective
TheSales agencies also take care about accurate forecasts, mainly because it helps them decide how much time to put into selling a particular product. ...
Company: Knowledge@Wharton
Date: January 2003 |
Knowledge@Wharton |
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Recruit Your Way to the Top!
Essentially a sales manager's primary responsibility is to recruit, train, and motivate their sales force to achieve peak performance. Of these three vitally important tasks,...
Company: John Boe
Date: January 2003 |
John Boe |
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Business Method Patents: Adding to the Franchisor's Arsenal
Franchisors have long packaged a business model along with a collection of intellectual property that includes service marks, trademarks, trade names, logos, trade secrets and...
Company: Reed Elsevier
Date: September 2003 |
Reed Elsevier |
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How to Hire Top Producers
Top producers or potential top producers possess certain characteristics and even if they have no experience, with proper coaching one can unleash that powerful potential....
Company: Knowledge Broker International
Date: January 2003 |
Knowledge Broker International |
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The Winning Portfolio
The article explains about winning portfolio to give a good impression to sell the services. It explains an example of two graphic designer who are...
Company: Home Business Magazine
Date: January 2003 |
Home Business Magazine |
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Hire Right or Else :Hiring Process
Distributors that haven’t learned how to hire top-performing salespeople will suffer the consequences. In studies to determine what separates top-performing sales managers from average sales...
Company: Pfingsten Publishing
Date: January 2003 |
Pfingsten Publishing |
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Four Steps to Finding and Keeping Good People
This article mainly discusses four steps for finding and keeping good people. These steps will help to keep good people and attract others. The steps...
Company: Pfingsten Publishing
Date: January 2003 |
Pfingsten Publishing |
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How Building a Sales Team Works
Article talks about how to hire sales staff, and addresses questions like how much experience should your sales reps have when you hire them, how...
Company: HowStuffWorks.com
Date: January 2003 |
HowStuffWorks.com |
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Recruiting and Hiring Effective Sales People
There are few challenges quite so tiring as trying to recruit an effective sales force. Because of its impact on the company's bottom line, selecting...
Company: Saterfiel & Associates
Date: January 2003 |
Saterfiel & Associates |
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Hiring The Right Customer Service Staff
As technology evolves and customers' expectations rise, competitive companies invest in a smarter, more versatile and more demanding breed of call center agent. As call...
Company: Information Today
Date: January 2001 |
Information Today |
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Profiling the Chief Customer Officer
Is the chief customer officer a meaningful addition to the widening CXO pantheon, or just a flavor-of-the-moment corporate deity? All the forces of gravity suggest...
Company: Information Today
Date: January 2001 |
Information Today |
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Happy Employees Equal Happy Customers
Companies can no longer afford to keep workforce management and CRM in separate silos. HR executives and CRM strategists are rarely bedfellows. Yet getting the...
Company: Information Today
Date: November 2002 |
Information Today |
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Profile of the Top Performing Consultative Sales Professional
Allocating sales training time and choosing sales training initiatives are never easy. It is a difficult task to decide whether to engage sales conversation skill...
Company: The Alexander Group
Date: January 2003 |
The Alexander Group |
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Employees With The Same Attributes
They figure that if they can identify those attributes successful salespeople have, employees with the same attributes will become good and, hopefully, great salespeople. Article...
Company: Alan J. Zell, Ambassador of Selling
Date: January 2003 |
Alan J. Zell, Ambassador of Selling |
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The Nine Most Common Hiring Mistakes And How To Avoid Them
Most companies complain about the poor selection of people through the hiring procedure. However, they fail to do a self-analysis, in order to find out...
Company: Personal Selling Power
Date: September 2002 |
Personal Selling Power |
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Salesforce Of The Future
From the executive summary: ‘In the current business environment, Customer Relationship Management (CRM) and other initiatives relating to sales are getting more approvals than most...
Company: Line56 Media
Date: September 2001 |
Line56 Media |
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Where To Find Good Salespeople
Most companies think that there is dearth of good salespeople. Organizations come to the aforesaid conclusion when they do not try on their part to...
Company: Alan J. Zell, Ambassador of Selling
Date: January 2003 |
Alan J. Zell, Ambassador of Selling |
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What's The Best Way To Find A Good Salesperson?
Most organizations adopt various methods to recruit good salespeople. The methods range from recruiters, networks to classified advertisements. However, classified advertisements are still the most...
Company: Alliant Solutions
Date: January 2003 |
Alliant Solutions |
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Death Of A Salesman: How To Keep The Fires Of Your Revenue Engine Burning Once They're Part Of The Machine (2/2)
Selling is a Human Resource (HR) intensive activity. It is the quality of the salesforce, which determines success of the sales activity in an organization....
Company: WorkRelationships
Date: January 2003 |
WorkRelationships |
- Showing items 1-40 of 97
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